E-Commerce Operations Executive

JOB DESCRIPTION

Department: E-Commerce Operations

Experience: 3-5 Years

Location: [Ahmedabad]

Employment Type: Full-Time

Reporting To: E-Commerce Operations Head

Role Overview

We are looking for an E-Commerce Operations Executive / Assistant E-Commerce Operations Manager to manage the complete backend operations of our e-commerce and quick-commerce channels.

The role will be responsible for marketplace operations, FBA fulfillment, inventory management, listing/catalog operations, stock availability, returns, shipments, PO processing, invoicing, appointment-based deliveries, and inventory planning/forecasting.

This is a purely operations-focused role.

KEY RESPONSIBILITIES

1. Marketplace Operations

• • Manage day-to-day backend operations across Amazon, Flipkart, FirstCry, Meesho, Blinkit and other e-commerce/quick-commerce platforms.
  • Monitor marketplace dashboards for pending actions, errors, inactive SKUs and operational issues.
  • Coordinate with marketplace teams, warehouse teams, logistics partners and internal teams for smooth operations.
  • Ensure all operational activities are completed within defined timelines.
  • Identify operational gaps and proactively follow up for resolution.
  • Maintain daily operational trackers and MIS.

2. Amazon FBA & Fulfillment

• • Create and manage Amazon FBA shipment plans based on inventory requirements.
  • Prepare SKU-wise shipment quantities and coordinate with the warehouse for dispatch.
  • Generate shipment labels, box labels and required documentation.
  • Track FBA shipments from creation to delivery/check-in.
  • Monitor FBA inventory, stranded inventory and fulfillment issues.
  • Track shipment discrepancies, missing/damaged inventory and receiving issues.
  • Raise and follow up on Amazon cases for operational issues.
  • Ensure adequate inventory availability across fulfillment locations.

3. Inventory Management

• • Monitor SKU-wise inventory across marketplaces, warehouses and fulfillment centers.
  • Track daily stock levels, sales velocity and inventory cover.
  • Calculate and monitor Daily Run Rate (DRR).
  • Identify potential stock-out and overstock situations.
  • Prepare replenishment requirements based on:
  • Current inventory
  • DRR
  • Lead time
  • Open orders/POs
  • In-transit inventory
  • Warehouse stock
  • Marketplace stock
  • Coordinate with warehouse/supply-chain teams for timely replenishment.
  • Monitor inventory mismatches between physical and marketplace stock.

4. Inventory Planning & Forecasting

• • Support SKU-level demand planning and inventory forecasting.
  • Prepare 15/30/45/60-day inventory projections as required.
  • Forecast future inventory requirements based on historical sales and current run rate.
  • Identify upcoming stock-out risks and communicate them proactively.
  • Support event/season-based inventory planning.
  • Coordinate with procurement, warehouse and business teams to ensure inventory readiness.
  • Maintain inventory planning and replenishment trackers.

5. Listing & Catalog Management

• • Create and maintain product listings across marketplaces.
  • Manage product:
  • Titles
  • Bullet points
  • Descriptions
  • Images
  • Attributes
  • HSN/GST details
  • Dimensions & weight
  • Product specifications
  • Variants
  • Backend attributes
  • Identify and resolve suppressed, inactive or incorrect listings.
  • Coordinate with marketplace teams for catalog corrections and approvals.
  • Support new SKU/product launches from an operational and catalog perspective.
  • Ensure accurate and consistent product information across platforms.

6. Returns, RTO & Reconciliation

• • Monitor marketplace returns, cancellations and RTOs.
  • Track returns SKU-wise and channel-wise.
  • Coordinate with warehouse teams for return receipt and reconciliation.
  • Identify discrepancies between marketplace return reports and physical inventory.
  • Track damaged/unsellable returned inventory.
  • Maintain return and RTO trackers.
  • Escalate abnormal return or operational issues.

7. PO & Invoice Operations

• • Manage PO-based operations across relevant marketplaces and quick-commerce channels.
  • Receive and validate POs for SKU, quantity, price, tax and other details.
  • Coordinate inventory allocation against POs.
  • Create invoices against confirmed orders/POs.
  • Prepare dispatch and shipping documentation.
  • Coordinate with warehouse/logistics teams for PO fulfillment.
  • Track PO status from PO receipt → processing → appointment → dispatch → delivery.
  • Maintain pending PO and aging trackers.
  • Coordinate with finance/accounts for invoice-related discrepancies.

8. Appointment-Based Delivery

• • Manage appointment-based delivery processes for marketplaces, quick-commerce and other channels.
  • Create delivery appointments against POs.
  • Coordinate with respective warehouses/DCs.
  • Track appointment availability and delivery slots.
  • Coordinate with logistics partners for on-time delivery.
  • Manage appointment rescheduling and failed/missed appointments.
  • Resolve appointment-related operational issues.
  • Maintain appointment and delivery status trackers.

9. Blinkit & Quick-Commerce Operations

• • Manage backend operational activities for Blinkit and other quick-commerce platforms.
  • Monitor inventory availability and replenishment requirements.
  • Track SKU availability and stock-outs across locations wherever data is available.
  • Coordinate dispatches and replenishment with warehouse/logistics teams.
  • Manage PO-based operations and appointment scheduling.
  • Track pending POs, appointments, dispatches and deliveries.
  • Coordinate with quick-commerce platform teams for operational issues.
  • Ensure products remain operationally available across relevant locations.

10. Stock-Out Management

• • Monitor daily stock availability across all channels.
  • Prepare daily stock-out and low-stock reports.
  • Identify SKUs approaching critical inventory levels.
  • Highlight stock-out risks to the relevant teams.
  • Coordinate replenishment to prevent loss of availability.
  • Identify the reason for stock-outs, including:
  • Low physical inventory
  • Marketplace inventory mismatch
  • FBA/warehouse issues
  • In-transit delays
  • Listing/inventory sync issues
  • Fulfillment restrictions
  • Follow up until the issue is resolved.

11. Reporting & MIS

Maintain regular operational reports covering:

• • Daily inventory
  • DRR
  • Stock cover
  • Stock-out report
  • FBA inventory
  • FBA shipments
  • In-transit inventory
  • Returns/RTO
  • PO status
  • Appointment status
  • Pending deliveries
  • Marketplace availability
  • Inventory forecast
  • Replenishment requirements
  • Operational issues/escalations

REQUIRED SKILLS & EXPERIENCE

Must Have

• • 3-5 years of experience in E-commerce / Marketplace Operations
  • Hands-on experience with Amazon Seller Central and FBA
  • Strong understanding of marketplace backend operations
  • Experience in inventory management and replenishment
  • Experience in FBA shipment creation and fulfillment
  • Experience in listing/catalog management
  • Understanding of returns and RTO processes
  • Experience with PO processing and invoice generation
  • Understanding of appointment-based deliveries
  • Strong coordination and follow-up skills
  • Strong Excel/Google Sheets knowledge
  • Ability to work with large SKU-level datasets

Preferred Experience

• • Experience with Blinkit / Quick Commerce
  • Experience with Flipkart, FirstCry, Meesho or similar marketplaces
  • Experience with PO/vendor-based operations
  • Experience working with warehouses and 3PL partners
  • Experience with ERP/WMS systems
  • Understanding of GST/HSN and marketplace invoicing
  • Experience in FMCG, D2C, Baby Care, Nutrition or Consumer Goods