Assistant Operations Manager - Lifeguards (BBAY)

Minimum Qualifications

Essential:

• 20/25 vision- ability to see clearly from 20 feet away, corrected or uncorrected
• Ability to stand for extended periods of time
• Must be comfortable with heights up to 90 ft and enclosed spaces
• High School graduate or equivalent education

Desirable:

• StarGuard Elite Lifeguard Training Program or similar program experience

Years of Experience

Essential:

• Previous guest service experience (1 year minimum)
• Previous waterpark or theme park experience (1 year minimum)
• Previous lifeguard supervisor experience (1 year minimum)

Desirable:

• Lifeguard Instructor experience

Skills

Essential:

• Swim 200 meters, non-stop, using front crawl or breaststroke
• Retrieve a 10-pound brick from the deepest water in Baha Bay (12 feet)
• Tread water for 2 minutes without using arms
• Maintain test-ready lifeguard skills in accordance with StarGuard Elite Lifeguard Training Program.

o Full participation in group scenarios

o 80% minimum score on the exam

o Pass all individual assessments

• Basic knowledge of MS Word, Excel, PowerPoint, and Outlook

Desirable:

• Microsoft Office proficiency, including Word, Excel, Outlook and PowerPoint

Description of Responsibilities

Baha Bay at Baha Mar’s Assistant Operations Manager will work together with the Operations Manager to manage and coordinate the daily activities of the operations team, rides, slides and attractions to ensure guest safety while in the waterpark. This is a guest facing role which ensures smooth and efficient delivery of the experience for all guests who visit Baha Bay. This position ensures guest safety by managing staff, responding to emergencies, ensuring efficient operation of rides and attractions, giving clear directions and instructions, attending on-going training and maintaining essential swimming, lifeguarding, and basic life support skills. The Assistant Operations Manager will utilize a computer for daily tasks as well as, spend a good amount of time outside in the park providing direct supervision and guest assistance.

Responsibilities will include, but are not limited to:

· Manage a team of Supervisors and their respective front-line colleagues to include their on and off the job training, daily attendance, grooming, coaching, appraisals and personal development plans

· Compile duty schedules for their area on a monthly basis ensuring that annual leave plans support operational readiness and ensure sufficient time off to colleagues

· Plan, book and deliver on and off job training as required to ensure best possible service standards as well as colleague development

· Openly communicate appropriate and useful information through various channels to include department meetings and briefings

· Motivate colleagues through the effective implementation of incentive and recognition and rewards programs

· Mentor and develop subordinates

· Ensure departmental policies, procedures and performance standards are being implemented and maintained throughout their area

· Review departmental policies, procedures and performance standards to ensure these are up to date, correct and propose changes as appropriate to ensure high levels of customer service

· Ensure any service delivery deficiencies are resolved and identify any trends and share observations and suggestions with their managers and peers

· Review satisfaction results for their areas and identify any trends and share observations and suggestions with their managers and peers

· Review accuracy of any checklists and records completed in their area and analyze results

· Ensure their area meets financial targets as set by their departmental manager through tracking expenditures and, if applicable, revenue; and as appropriate taking action to affect either

· Coordinate any inventory/stock take activities required in their area ensuring sufficient stock remains on hand at all times and reducing stock loss/wastage

· Participate in daily operations alongside their colleagues setting a positive example

· Foster a harmonious atmosphere among colleagues in their area and brings team members together through team activities

· Obtain and maintain an International Lifeguard Training Program Instructor License

· Manage daily operation of the Park’s attractions, including Supervisor, Lifeguard and Guest Relations Officer supervision

· Focus on guest satisfaction and interaction within the Operations team along with Supervisor and frontline supervision

· Serve as a first responder in the emergency action plan

· Adhere to the Baha Bay Radio Standards

· Conduct safety audits and record results as directed

· Perform pre-operational inspections of rides, slides and attractions and communicate any items of note

· Ride all rides, slides and attractions as required for operational purposes

· Ensure guest, associate and contractor safety at all times as it relates to park attractions

· Work at heights, in water, and in extreme temperatures, outside, year-round

· Ensure that all manufacturer guidelines and SOPs regarding ride dispatch and guest safety are followed

· Work nights, evenings, and/or holidays

· Smile and be friendly

· Address large groups of people

· Perform all other duties as directed by management