Senior Tech Ops Engineer

•Implement standardized processes and innovative mechanism to implement the patch management strategy for end points. •Closely work with businesses, internal IT team for faster delivery•Effective utilization of patch applications to achieve desired patch compliance •Monthly Reporting & Reviews with Service Provider •Strictly follow BFL defined policy and framework. •Work closely with other IT managers to address ongoing operational needs•Manage key vendors and team relationships to ensure consistent performance against established service level agreements.•Work with outsourced service delivery partner to ensure strict Project timelines. •Excellent Communication and Leadership Skills•Flexible to handle multiple tasks / projects at same time.Culture Anchor:Have high ambitions - Inspires the team to aim for higher targets and supports in achieving themOwn It - Acknowledges uncertainty and makes changes in own decisions/ actions for better outcomes Duties and Responsibilities

•Design, implement, and maintain SCCM infrastructure components such as site servers, distribution points, boundary groups, and client settings.•Package, deploy, and update software applications and security patches across desktops, laptops using SCCM.•Create and manage OS deployment task sequences for automated installation and configuration of operating systems.•Generate reports and dashboards to monitor compliance status, software inventory, hardware inventory, and other key performance indicators using SCCM reporting tools.•Set up and configure Microsoft Intune for mobile device management (MDM), including enrollment, compliance policies, and application management for iOS, Android, and Windows devices.•Configure and deploy Intune policies for Windows OS management, including endpoint security, application deployment, and update management.•Manage Intune app protection policies to secure data accessed by mobile apps on enrolled devices.•Configure and manage co-management scenarios to integrate SCCM and Intune for unified device management and compliance reporting.•Implement cloud-based features such as Autopilot for Windows deployment and Windows Update for Business for update management.•Ensure seamless integration and synchronization between SCCM and Intune environments for device inventory, application deployment, and policy enforcement.•Investigate and resolve SCCM and Intune-related issues, including client enrollment failures, software deployment errors, and compliance policy violations.•Collaborate with IT teams to troubleshoot and resolve complex device management and security incidents.•Document SCCM and Intune configurations, procedures, and best practices.•Share knowledge and provide training to IT staff and end-users on SCCM and Intune usage and capabilities.•• Required Qualifications and Experience

Practice Emotional Intelligence - Develops the team, supporting them to do moreListens to others, stays calm under pressure, and treats everyone with respect.