Guest Services Operator - Christmas Cover

THE BAMFORD COLLECTION IS A GROUP OF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHING AND NURTURING PEOPLE AND PLANET.

SALARY: £28,700 per annum

HOURS: 40 hours per week, starting in October 2026 until January 2027

ABOUT THE ROLE

We are seeking a Guest Services Operator to join the Bamford Collection, delivering exceptional service and support to guests across our luxury hospitality, retail and wellness brands. As a central point of contact, you will manage inbound calls, email enquiries and social media messages, ensuring every interaction is handled with professionalism, efficiency and genuine care.

Using your excellent communication skills and attention to detail, you will manage bookings, guest enquiries and retail orders, delivering a seamless experience that reflects the Bamford Collection's commitment to outstanding service. This is an exciting opportunity for a highly organised, customer-focused individual who thrives in a fast-paced environment and is passionate about creating memorable guest experiences.

RESPONSIBILITIES

• Deliver exceptional guest service by managing inbound calls and emails professionally, efficiently and within agreed service level agreements.

• Process bookings, enquiries, retail orders and guest requests accurately, maintaining excellent attention to detail.

• Maintain accurate guest records across all systems, ensuring data integrity and compliance with internal procedures.

• Resolve guest queries with a proactive, solutions-focused approach, escalating issues where appropriate and contributing to the continuous improvement of Guest Services.

SKILLS & EXPERTISE

• Previous customer service experience within hospitality, retail or a contact centre environment.

• Excellent verbal and written communication skills with a professional and customer-focused approach.

• Strong organisational skills with the ability to manage multiple priorities in a fast-paced environment.

PERKS & BENEFITS

• Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.

• Local gym discounts

• Padel Discount

• Electric Car Scheme (subject to criteria)

• Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.

• Private Medical: We offer subsidised private medical insurance through Bupa.

• Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.

• Life Assurance: We offer life assurance cover, equivalent of up to a year of your annual salary.

• Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.