Network Engineer

Who We Are:

At Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach.  The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.

Because we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.

We call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.

We're experts who speak like humans. Ready to build what's next? #JoinTheBand

What We Are Looking For:

As a Network Engineer, you will support and optimize the enterprise network infrastructure by integrating traditional networking skills with modern cloud and SaaS solutions. You will also collaborate with vendors to address issues with critical infrastructure, such as UPS systems, generators, and HVAC equipment, ensuring the organization's operational needs are met.

What You'll Do:

• Analyze network performance and resolve issues related to LAN/WAN, routing, switching.
• Compose automated solutions for network monitoring and configuration using scripting and API's (Python, Bash, Rest, NETCONF, etc.).
• Develop and deploy SaaS applications, including Cisco DNA, ISE, and Firepower Management Center.
• Drive troubleshooting efforts for hybrid environments integrating AWS, Azure, and on-premises networks.
• Establish reliable connections with ISPs to resolve WAN-related issues.
• Evaluate and implement wireless network improvements for enhanced connectivity.
• Integrate software-defined networking (SDN) tools to support scalable operations.
• Monitor and escalate issues with critical infrastructure (UPS, HVAC, generators), coordinating repairs with vendors.
• Prepare detailed documentation for network configurations, incident resolutions, and procedures.
• Solve complex technical issues by collaborating across teams and using advanced diagnostic tools.
• Recognize complexity and advocate aggressively to contain or eliminate it.
• Detect and initiate root cause analysis of problems and identifies patterns.  
• Consistently demonstrates solid judgment in technical concerns.
• Research and evaluate new products and recommend innovative solutions in order to improve existing systems
• Collaborate with cross-functional teams to align network operations with business objectives and application requirements.
• Mentor junior team members by providing training on new tools, technologies, and best practices.
• Conduct regular audits of network configurations to ensure compliance with security standards and company policies.
• Assist in developing disaster recovery plans and participate in routine testing to ensure business continuity.
• Stay informed about emerging technologies and recommend updates to infrastructure to maintain a competitive edge.
• Coordinate with stakeholders to document project requirements and milestones for network upgrades.
• Support internal and external audits by providing accurate and comprehensive documentation of the network environment.
• Participate in proof-of-concept testing for new technologies to assess their viability for deployment in the existing infrastructure.

What You Need:

• Education:
  • Bachelor’s degree in IT, Computer Science, or related field, or equivalent experience.   
• Experience:
  • 3+ years in network engineering, focusing on traditional and cloud-integrated environments.
• Knowledge:
  • Proficiency in routing protocols, network troubleshooting, and wireless deployments.
  • Experience with AWS, Azure, and scripting.
  • Familiarity with vendor management.

Bonus Points:

• Education: 
  • Bachelor’s degree in Computer Science, Network Engineering, or a related field. Advanced coursework or certifications in cloud computing or network security.
• Experience:
  • 5+ years of experience in IT, with exposure to cloud platforms (AWS, Azure) and SaaS tools.
  • Hands-on experience managing hybrid environments and vendor relationships for critical infrastructure.
• Knowledge:
  • Familiarity with SDN (e.g., Cisco ACI, VMware NSX).
  • Understanding of critical infrastructure systems, such as UPS, generators, and HVAC, with experience managing repairs via vendors.
  • Basic knowledge of interpreted programming languages such as Python, PowerShell, or Bash.
• Skills:
  • Additional certifications, such as AWS Certified Solutions Architect Associate or Cisco DevNet Associate.
  • Ability to collaborate across cross-functional teams and strong documentation skills.
  • Familiarity with predictive maintenance tools.

The Whole Person Promise:

At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• “Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.

Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.

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