Night Audit

Are you a natural night owl who enjoys working independently and keeping things running smoothly?

We’re looking for a reliable, detail-oriented Night Auditor to join our Front Office team. You’ll be the main point of contact for our guests overnight, balancing great guest service with accurate records, transactions and nightly audits.

Working independently, you’ll spot and resolve discrepancies, keep overnight operations running smoothly and ensure everything is ready for the Front Desk team the next day. This is a great fit for someone with a keen eye for detail, good judgement and a natural ability to solve problems and think on their feet, while keeping the guest experience at the forefront.

What you’ll do:

Welcome late arrivals and assist with check-ins, check-outs, reservations and guest requests

Respond to guest needs and calls in a friendly and professional manner

Complete nightly audits, balance transactions and investigate and resolve discrepancies

Review room charges, payments, deposits and refunds to ensure they have been processed accurately

Maintain accurate daily records and prepare reports for the Accounts team

Identify errors or inconsistencies and follow them through to resolution

Support guest safety and hotel security throughout the night

Respond calmly to unexpected situations, using good judgement to resolve issues or escalate when needed

Complete system updates and basic administrative tasks

What we’re looking for:

Friendly, dependable and self-motivated, with a strong guest service focus

Strong attention to detail and confidence working with numbers and transactions

Good analytical and critical-thinking skills, with the ability to spot discrepancies and find solutions

Comfortable working independently overnight and making sound decisions when needed

Calm and resourceful if unexpected situations arise, with good judgement around when to take action and when to escalate

Strong communication skills and a professional approach

Good data entry and computer skills

Previous front desk, night audit, accounting or customer service experience is an asset, but not essential

Flexibility to work varying shifts, including weekends and holidays

If you’re detail-oriented, guest-focused and enjoy working independently, we’d love to hear from you. Apply now and join our Front Office team.