ServiceNow Engineer

Job Title:

Work Type:

Location:

It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries .

Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career.

NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues.

At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

Your New Role

• Certified system admin for ServiceNow Platform: This role supports the entire ServiceNow Platform housing multiple modules and alsoprovides support towards integration, workflow and automation between ServiceNow & multiple other systems and services..
• Support, maintain and improve solution developed in ServiceNow Platform & underlying infrastructure such as Integration/MID servers
• Write well designed & high-quality testable code as part of breakfixsolutions or minor enhancements
• Patch deployment including AWS & Azure MID Server patching, Plugin upgrades, City upgrades
• Produce specifications as part of problem solving and determine operational feasibility
• Creating, responding to and troubleshooting ServiceNow Hi Cases via Case portal/working with ServiceNow Support Engineers during/after business hours as per requirements
• Support API integration, Connector based integrations. Archiving, purging, platform capacity metrics tracking, reporting and management of overall capacity via archiving and purging solutions
• Deploy programs/Update sets in ServiceNow environments. Support business processes via data query, analysis and adhocreport developments using Performance Analytics
• Comply with project plans, release management, change management policies and regulatory/audit requirements
• ServiceNow engineer will support the module, features/integrations on below modules: ITSM, ITOM : Discovery and Mapping, HR Service Delivery Module, Procurement Service Delivery Module, Vulnerability response management & Config compliance, BCM Module, SIR Module, Custom Apps within ServiceNow, Integration Hub, Service Portal, Service Request and Fulfilment

What Will You Bring

• 8+ years Technology experiencewith minimum 3+ years in ServiceNow support/admin roles
• Hands on experience on latest city version of ServiceNow (Tokyo, Utah)and in AWS/Azure environment for supporting MID Servers, patching and configuration deployment
• Current ServiceNow foundation/sys admin certification is mandatory
• Software Delivery skills such as CI/CD, Software / Source Code Configuration Management is mandatory. Platform automation tools (Jenkins, GITHUB, Ansible)
• Familiarity with agile workflow tools such as JIRA/ Rally

• Knowledge & experience with build languages esp. JavaScript, flow designer
• Hands on strong experience in troubleshooting and complex problem solving on ServiceNow modules and related API integrations, Connectors etc.
• Knowledge of ServiceNow table structure, code, strong API and Microservices knowledge
• Ability to prioritise and effectively manage and deliver in challenging environment with onshore/offshore resource mix
• Excellent documentation and communication skills, hungry for documenting and transferring knowledge to other team members.
• Strong commitment to quality and auditability, adherence to change management requirements
• Deployment of programs/Update sets in non-prod and Production environment f0llowing release management
• Well versed with ServiceNow development best practices.

A diverse and inclusive workplace works better for everyone:

Our goal is to foster a culture that fills us with pride, rooted in trust and respect. NAB is committed to creating a positive and supportive environment where everyone is encouraged to embrace their true, authentic selves. A diverse and inclusive workplace where our differences are celebrated, and our contributions are valued. It’s a huge part of what makes NAB such a special place to be.

More focus on you:

We’re committed to delivering a positive experience for our colleagues and a workplace you can be proud of. We support our colleagues to balance their careers and personal life through flexible working arrangements such as hybrid working and job sharing and competitive financial and lifestyle benefits. We invest in our colleagues through world class development programs (Distinctive Leadership and Career Qualified in Banking), and empower you to learn, grow and pursue exciting career opportunities

Join NAB India:

This is your chance to join NAB India and along with your experience and expertise to help shape an innovation driven organisation that focuses on making a positive impact in the lives of its customers, colleagues and communities

To know more about us please click here

To know more about NAB Global Innovation Centres please click here

We’re on LinkedIn: NAB Innovation Centre India