Delivery Change Coordinator

Overview

At Banner Life Insurance Company, we lead with heart and ambition. Every day, we transform purpose into progress, guided by our unwavering commitment to be better for our customers, clients, and communities, not just today but long-term as well. Our people are the driving force behind everything we achieve. Their passion, purpose, and pursuit of innovation empower us to deliver cutting-edge solutions that support those we serve, ensuring we are here for you, here for good and striving for better.

We’re a forward-thinking company energized by our work and how we show up for one another. Our culture is built on meaningful impact and genuine enjoyment, because we believe great work and great experiences should go hand in hand.

By offering career development opportunities, comprehensive benefits, and programs that support your wellbeing, we help you thrive personally and professionally. We are here for you, here for good and here for better.

This role is a part of our Retirement division

Banner Life is a leader in Pension Risk Transfer (PRT) with over a decade of experience in the industry. The retirement business has grown steadily since its inception in 2015, and we have written over $14 billion in total PRT premium as of year-end 2025. Known for customer service excellence, Banner Life retirement secures the retirement of over 200,000 annuitants annually.

Purpose and Objective

The Delivery Coordinator will support the successful delivery of business and technology initiatives within the Pension Risk Transfer (PRT) business. This role is responsible for coordinating release activities, supporting Agile delivery processes, maintaining project documentation, tracking issues and action items, and facilitating collaboration across business, operations, IT, quality assurance, and vendor teams.

The ideal candidate is highly proactive, and able to manage multiple priorities while ensuring projects and releases remain on track and aligned with business objectives.

Responsibilities

• Coordinate and support software release activities across multiple projects.
• Maintain release schedules, deployment trackers, and delivery milestones.
• Support release readiness reviews and deployment planning activities.
• Coordinate post-release validation activities and issue tracking.
• Monitor release dependencies, risks, and action items.
• Participate in Agile ceremonies including sprint planning, sprint reviews, retrospectives, and release planning sessions.
• Track project deliverables, and dependencies.
• Provide status updates and ensure follow-up on assigned actions.
• Assist in gathering and documenting business requirements.
• Maintain project documentation and repositories.
• Maintain incident/ ticket logs.
• Track project issues and action items through resolution.
• Support identification and escalation of project risks.
• Coordinate activities across business, operations, IT, quality assurance, and vendor teams.
• Schedule and facilitate project meetings and follow-up discussions.
• Maintain project and release status reports.
• Track progress against planned milestones and deliverables.
• Support preparation of dashboards and project metrics.
• Monitor open risks, issues, and action items.
• Perform other duties as assigned.

Qualifications

Required Qualifications

• Bachelor's / Master’s degree in Business, Information Systems, Computer Science, or a related field, or equivalent work experience.
• 5-6 years of experience in Release Coordination, Business Analysis, Project Coordination, Agile Delivery Support, or related roles.
• Working knowledge of Software Development Life Cycle (SDLC) principles.
• Experience working in Agile or similar project delivery environments.
• Strong written, verbal, and interpersonal communication skills.
• Experience using project tracking and collaboration tools such as ServiceNow, Jira, Smartsheet, or similar platforms.

Preferred Qualifications

• Experience in Pension Risk Transfer (PRT), Insurance or Annuities.
• Experience supporting policy administration and operational business processes.
• Familiarity with Agile delivery methodologies.
• Exposure to process improvement and operational efficiency initiatives.
• Strong organizational, planning, and coordination skills.
• Ability to effectively communicate with both business and technical stakeholders.
• Strong analytical and problem-solving capabilities.
• Ability to work independently and collaboratively within cross-functional teams.
• Attention to detail with strong documentation and follow-through skills.
• Ability to manage multiple priorities in a fast-paced environment.

The expected hiring compensation range for this position is $70,000 - $90,000 USD annually. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The current bonus target for the position is 5% of the base salary with a stretch to twice the target, modified for corporate and individual performance.

**This role is hybrid located in Frederick, MD**

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.