Help Desk Lead

Base-2 Solutions • Information Security • Custom Software Development • Bachelor's Degree • TS/SCI • 4 months ago
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Salary
≈ $78k – $174k per year (Estimated)
Location
In office (Doral)
Seniority
Staff · 5+ years exp
Employment
Full-Time

Confirmed on the employer's own hiring board on Oct 9, 2026. First seen by Alion on Jun 10, 2026.

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Base-2 Solutions

Base-2 Solutions is a woman-owned federal technology contractor headquartered in Arlington, Virginia that delivers secure software, cybersecurity, data, AI, analytics, platform engineering and mission support to federal and national security customers. It holds the SBA WOSB designation and staffs cleared programmes in Bethesda, Annapolis Junction, Hanover, Reston, Washington and Doral, as well as Air Force enterprise IT work in the National Capital Region and Ohio. It hires cleared network, security, systems and platform engineers, HPC and GPU infrastructure engineers, DevOps and software engineers, Elasticsearch and Appian developers and cyber analysts.
base-2solutions.com • HQ: Arlington, United States • Custom Software Development • Information Security • 1001-5000 employees
Tech stack of Base-2 Solutions

LocationDoral, Florida

Security clearanceTop Secret/SCI

Work arrangementOn-Site

Requisition5137

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Position Summary

Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments.

Essential Duties and Responsibilities

  • Manage global authentication support operations.
  • Lead and manage a technical help desk team.
  • Ensure high-quality IT support services for cloud-based and on-premises environments.
  • Apply ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
  • Provide strong customer service, team leadership, and incident resolution.

Required Qualifications

  • Bachelor's degree in Information Technology, Computer Science, or a related field OR a minimum of 5 years of equivalent experience in IT service management.
  • Demonstrated experience managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
  • Experience with remote desktop management, enterprise device provisioning, and IT asset tracking.

Preferred Qualifications

  • ITIL Foundation Certification.
  • Microsoft Certified: Modern Desktop Administrator Associate.
  • CompTIA A+.

Required Education and Experience Equivalency

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • OR 5 years of equivalent experience in IT service management.

Required Certifications

  • None specified.

Required Security Clearance

  • Active Top Secret/SCI

Equal Employment Opportunity

Base-2 Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law, and will not be discriminated against on the basis of disability. Learn more: base-2solutions.com/eeo

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