GB/G Collections Analyst

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.

BASF Overview

BASF has successfully partnered India’s progress for more than 130 years. As of the end of 2025, BASF had 2,455 employees in India with 8 production sites and 45 offices throughout the country. The Innovation Campus Mumbai and the Coatings Technical Center in Mangalore are both part of BASF’s global technology platform. In 2025, BASF registered sales of approximately €2.2 billion to customers in India. Further information is available on www.basf.com/in

About the Role

The Semi-Senior Collections Analyst executes collection activities and reconciles accounts for low- and medium-complexity third-party customers and/or regions in a timely manner. The role manages customer communications, supports payment application and billing-discrepancy follow-up, monitors portfolio KPIs, assists with audit activities, participates in medium-sized projects, and identifies improvements to collection processes.

What's In It for You

• Be part of building BASF's new Global Hub in India, a flagship transformation initiative
• Work with a globally integrated team spanning Finance and HR functions
• Competitive compensation, benefits, and structured career pathways
• Access to BASF's world-class learning & development programs
• Inclusive, diverse, and collaborative work culture
• Hybrid work model (mix of on-site and remote)

Key Responsibilities

• Contact low- and medium-complexity customers through different communication channels, including email, telephone, and approved messaging channels, and send updated account statements to customers and responsible sales teams.
• Provide the Accounts Receivable team with the information required to apply received payments and keep customer information updated in the GetPaid collections tool.
• Communicate billing discrepancies reported by customers to the appropriate team for resolution.
• Participate in ad hoc meetings with customers and business teams.
• Comply with the processes and requirements established in the applicable guidelines.
• Assist with the analysis, preparation, and documentation required for internal and external audits.
• Participate in medium-sized projects with support from the designated focal point.
• Monitor portfolio KPIs, including overdue balances and DSO, for assigned low- and medium-complexity businesses and provide explanations when requested.

Minimum Qualifications

• Education: Professional qualification in Finance (e.g. B com, CA, CPA, etc.) or MBA or Master degree in finance Accounting or related disciplines.

• Work Experience: 3-5 years of experience in customer service, collections, finance operations, or a related field.

• Process Knowledge: Understanding of collections, customer-account reconciliation, payment application support, billing-discrepancy follow-up, audit documentation, and portfolio KPI monitoring.

• Decision-Making: Processes and actions are predefined in accordance with applicable guidelines.

• Leadership: No formal leadership experience is required.

• Project Experience: Experience participating in medium-sized projects is preferred.

• Core Skills: Effective communication, attention to detail, conflict resolution, critical thinking, teamwork, customer focus, organization, and prioritization.

Technical Skills

• Intermediate proficiency in Microsoft Excel.
• Intermediate working knowledge of SAP.
• Advanced working knowledge of GetPaid or a comparable collections platform.
• Advanced English, Portuguese, and/or Spanish proficiency is required according to the region supported.
• Knowledge of collections KPIs, including overdue balances and DSO.
• Experience preparing internal and external audit documentation.
• Experience in a shared services, multinational, or GCC environment is preferred.

About BASF

At BASF, we believe that great chemistry starts with great people. We foster a workplace where curiosity is encouraged, diverse perspectives are valued, and every employee is empowered to make a meaningful impact. Our culture is built on trust, collaboration, and a shared commitment to continuous growth - both for the business and for the individuals within it.At BASF, your development never stands still. Employees have access to structured learning pathways, international exposure, and cross-functional mobility across a truly global organization. We are committed to inclusion and equal opportunity, and we actively invest in the wellbeing, development, and long-term career growth of our people. Whether you are early in your career or bringing deep expertise, BASF offers the scale of a world-leading company with the sense of purpose and community that makes it a place where people genuinely thrive.