Customer Experience Account Manager
Confirmed on the employer's own hiring board on Sep 25, 2026. First seen by Alion on Sep 8, 2026.
This position requires candidates to be authorized to work in the United States without the need for current or future employment sponsorship.
At Batory Foods, we encourage our team to Bring YOU, Every Day because true success starts with the ability to be yourself and letting your unique talents shine. Since 1979, the heart of our success has been our people. The Friedman family established a legacy of generosity, warmth, and respect. And with core values like Invest in Relationships and Be Relentless About Improvement, each member of our team consistently strives for excellence to uphold that legacy-whether it’s related to the employee experience, our processes, or the customer journey. Join our team today and help us build a better tomorrow, together.
Customer Experience Account Manager
Benefits:
14 paid holidays with a end of year holiday refresh break
Health, Vision and Dental Insurance
401K program
Tuition reimbursement program
Be Positively Excellent well-being program
Term Life Insurance Plan
Standard Disability Plan
Job Description:
The Customer Experience Account Manager (CXAM)is responsible for managing the full customer order process-from inquiries and daily order entry to service requests and sales support functions such as CRM updates and sample requests. Acting as a key liaison between customers, the sales team, and internal partners (Logistics, Operations, Credit, and Inventory Planning), the CXAM ensures a seamless and effortless customer experience.
This role requires strong critical thinking, problem-solving skills, organizational excellence, and the resilience to navigate daily challenges while “owning” the customer relationship in partnership with sales.
This position is based at our Rosemont, IL headquarters.
Key Responsibilities:
- Process and manage a high volume of complex, multi-step orders, serving as the primary owner to ensure accurate and timely execution.
- Navigate multiple computer systems and platformsto complete all steps of the order fulfillment process.
- Handle significant volumes of inbound and outbound communications(calls, emails, chats) with customers and internal stakeholders, ensuring timely and professional responses.
- Collaborate cross-functionallywith Sales, Credit, Purchasing, Inventory, Logistics, Warehouse, and Accounting to ensure seamless order execution and customer satisfaction.
- Partner with Sales to support contract balance reconciliation, forecasting, sample requests, customer events, and issue resolution, offering solutions and alternatives as needed.
- Work closely with Sales Account Managers to ensure CRM accuracy, pipeline tracking, and market intelligence gathering.
- Assist Sales Account Managers with strategic analysis of customer growth goalsin alignment with Batory Foods’ objectives.
- Coordinate and support contract submissionsand updates within the CRM system.
- Troubleshoot issues with critical thinking, business acumen, and professionalismto resolve complex challenges.
- Provide cross-functional supportby covering team responsibilities and collaborating across departments when needed; serve as backup during team absences.
- Attend meetings and travel as requiredto support customer or business needs.
- Perform other duties as assignedby management.
Personal Qualifications:
- Strong commitment to accuracy and attention to detail, with an appreciation for organizational structure.
- Demonstrates initiative and self-motivation, taking ownership of tasks without the need for direction.
- Builds and maintains positive, collaborative relationshipswith customers, colleagues, and business partners.
- Consistently maintains a professional, empathetic, approachable, and polished demeanorin all interactions.
- Earns trust by demonstrating competence, reliability, care, clear communication, and follow-through.
- Willingness to work extended hours as neededto meet business demands.
- Thrives in a fast-paced, dynamic environmentwhere no two days are alike.
- Comfortable in settings that encourage creative problem-solving and solution-oriented thinking.
- Excels in both team-oriented collaborationand independent work.
- Bachelor’s degree in Business or Supply Chain/Distribution Managementpreferred, or 3+ years of equivalent experience.
- Proven experience demonstrating organizational skills, critical thinking, and problem-solving abilities.
- Proficient in Microsoft Office Suite, with strong data entry skillsand intermediate-level Excel expertise.
Batory Foods in an equal opportunity employer which considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law. In addition, Batory Foods also provides “reasonable accommodations” to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. If you need a reasonable accommodation for any part of the application or hiring process, please notify us immediately.