Senior Information Technology Manager

Bay6.ai is an enterprise AI solutions company that builds purpose-driven software for automation, insights, and customer engagement. We combine AI/ML, APIs, cloud-native architectures, and intelligent automation to deliver smart enterprise solutions, helping organizations scale, operate efficiently, and make fast, informed decisions. Our primary focus is on industries like financial services, insurance, healthcare, retail & e commerce, education, travel & hospitality. At Bay6.ai, successful candidates will join a visionary team, working in a mature tech environment with high expectations, rapid iteration cycles, and deeply impactful customer-facing systems. You'll be contributing as a technical lead for backend services in product development and customer implementations, helping clients in insurance, banking, e-commerce etc. embrace and integrate AI into their operations to further transform their business to compete and grow.

Key Responsibilities

IT Strategy & Leadership

• Own the company's overall IT operations strategy, roadmap, and budget, aligning infrastructure investments with business and delivery priorities.
• Build, lead, and mentor the IT Operations team, including Sr. IT Operations Engineers and other team members; set priorities, review work, and support career growth.
• Define IT policies, standards, and SOPs for infrastructure, security, and user/device management, and drive consistent adoption across the organization.
• Report on IT operations health, risks, and initiatives to the VP - Delivery and other leadership stakeholders.

Cloud, Infrastructure & Application Oversight

• Own the governance and strategic direction of AWS Cloud infrastructure, including EC2, S3, IAM, and related services, ensuring scalability, cost efficiency, and security posture.
• Oversee Microsoft 365 administration, Active Directory, and collaboration platforms, ensuring licensing, policies, and access management follow best practice.
• Direct AWS Support engagement and escalation processes to ensure timely resolution of infrastructure issues.
• Set direction on DevOps and CI/CD practices, Git/GitHub usage, and Jira-based project tracking to support engineering and delivery workflows.
• Oversee domain, DNS, SSL, FTP, and web hosting operations (including GoDaddy and WordPress properties), ensuring uptime and secure configuration.

Network & Security Governance

• Own the organization's network and endpoint security posture, including Fortigate Firewall, VPN, Wi-Fi/network controllers, and Kaspersky Endpoint Security (or equivalent) deployments.
• Set and enforce security standards across endpoints, network access, and remote connectivity.
• Evaluate and recommend enterprise security tooling and vendors as the organization scales.

Compliance, Risk & Business Continuity

• Lead SOC audit readiness end-to-end, owning documentation, evidence collection, and remediation tracking in partnership with compliance stakeholders.
• Establish and maintain IT risk management, business continuity, and disaster recovery plans for critical systems.
• Ensure IT systems and practices meet internal security standards and any applicable client or regulatory requirements.

Vendor, Budget & Asset Management

• Own vendor relationships and contract decisions for IT infrastructure, security, hosting, and hardware procurement.
• Manage the IT operations budget, including cost tracking and optimization across cloud, licensing, and hardware spend.
• Oversee IT asset lifecycle management, procurement standards, and inventory accuracy across the organization.

User & Team Operations

• Set standards and oversee execution of employee onboarding/offboarding, device provisioning, and access management at scale.
• Ensure escalation paths and SLAs are in place for employee IT support, hardware issues, and troubleshooting.
• Oversee biometric attendance and other internal operational systems, ensuring data integrity and HR system integration.

Qualifications & Skills

• Bachelor's degree in Computer Science, Information Technology, or related field; a Master's degree is a plus.
• 12+ years of experience in IT operations or infrastructure management, including at least 3-5 years in a leadership or team-management capacity.
• Proven experience managing and mentoring an IT operations team, including performance management and capability building.
• Deep, hands-on background across Microsoft 365, AWS (EC2, S3, IAM), Active Directory, and Fortigate/network security platforms.
• Strong understanding of DevOps principles, CI/CD, Git/GitHub, and Jira-based project tracking.
• Experience owning SOC or similar compliance audits, including documentation and evidence-collection processes.
• Demonstrated experience managing IT budgets and vendor relationships.
• Excellent stakeholder management and communication skills, with the ability to translate technical risk and strategy for non-technical leadership.

Educational Qualifications

• Engineering graduate or B.Tech/MCA with relevant major subjects like Computer Science.
• Advanced certifications (e.g., AWS certifications, ITIL, PMP, or security certifications) preferred.