Client Partner Manager

About BayRock Labs

At BayRock Labs, we pioneer innovative tech solutions that drive business transformation. As a leading product engineering firm based in Silicon Valley, we provide full-cycle product development, leveraging cutting-edge technologies in AI, ML, and data analytics. Our collaborative, inclusive culture fosters professional growth and work-life balance. Join us to work on ground-breaking projects and be part of a team that values excellence, integrity, and innovation. Together, let's redefine what's possible in technology.

We are looking for a Client Partner Manager who sits at the intersection of delivery excellence and strategic account growth. You aren't just managing a project; you are a trusted advisor to our clients, ensuring our technical solutions solve their most pressing business challenges.

This role requires a unique blend of technical fluency, high-level delivery oversight, and a commercial mindset. You will be the primary bridge between our technical teams and the client’s executive stakeholders, turning successful delivery into long-term partnership expansion.

Key Responsibilities

• Strategic Relationship Management: Act as the primary point of contact for client leadership, moving beyond "status updates" to high-level strategic consulting.
• Account Growth & Strategy: Identify untapped business needs within existing accounts and partner with sales/leadership to propose and close new workstreams.
• Delivery Governance: Provide high-level oversight of project health, ensuring that technical execution aligns perfectly with the client’s overarching business goals.
• Solutioning & Value Engineering: Participate in technical and architectural discussions to ensure the proposed tech stack and roadmap provide the best ROI for the client.
• Commercial Ownership: Lead contract renewals, scope negotiations, and resource planning to ensure account profitability and sustainability.
• Conflict Resolution & Advocacy: Navigate complex technical and business roadblocks, acting as an advocate for both the client’s success and our internal delivery teams.
• Market Insight: Stay ahead of industry trends to proactively advise clients on how emerging technologies can optimize their operations.

Required Qualifications

• Experience: 8+ years in IT Services, Consulting, or Digital Transformation environments.
• Hybrid Background: A strong foundation in software engineering/development combined with a proven track record in account management or business development.
• Commercial Acumen: Demonstrated ability to grow account revenue (farming) and manage P&L/budgets for large-scale engagements.
• Stakeholder Management: Experience influencing C-suite or VP-level stakeholders in complex, enterprise-level environments.

Skills & Competencies

• The "Consultative" Mindset: Ability to listen for "the problem behind the problem" and propose technical solutions that drive business value.
• High Emotional Intelligence (EQ): Expert at navigating corporate politics and building rapport with diverse teams.
• Commanding Presence: Excellent presentation skills with the ability to translate complex technical jargon into "business-speak."
• Strategic Prioritization: Ability to balance the urgency of daily delivery issues with the long-term goal of account health and expansion.

What We’re Looking For

• A Growth Catalyst: Someone who views a "finished project" as an opening for the next big opportunity.
• A Technical Diplomat: Someone who can talk shop with developers and ROI with CFOs in the same hour.
• A Partner, Not a Vendor: A professional dedicated to the client's long-term success, not just ticking off JIRA tickets.