National Program Manager

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

National Program Manager (Hybrid)

Full time, Tokyo, Japan

In this role, you will be responsible for managing all aspects of assigned client portfolio of a national (local country) account(s) to include but not limited to client retention, contract negotiation, implementation and business consolidation, sales of products and services, financials (budgets, billing, payment and profitability), business planning and reviews, establishing relationships with key decision makers in multiple regions, staff development, business continuance and escalation of operational issues.

As a National Program Manager, you will

• Be accountable for the coordination of communication with the national account team and the client
• Work with the client and the BCD Travel team, identify short-term and long-term objectives for the global program and outline solutions to achieve objectives, including measurements and timelines
• Develop Service Level Agreement for Service, Financial, MIS/CDS, Program Performance, Technology, and Communication indicators
• Provide support to budgets and financials (includes billing, payment & profitability)
• Oversee the implementation of new business, working closely with the implementation team to ensure customer expectations are met
• Negotiate client contract terms and manage to all contractual terms
• Establish and maintain relationships with key customer decision makers at all levels within the customer organization
• Be the owner of overall service delivery strategy

About you

• Prior experience in an account management or management role
• Previous experience in the travel industry
• Experience implementing & managing large market/ local clients
• Thorough knowledge of travel industry technology
• Excellent written and verbal communication skills in Japanese and English
• Ability to travel if needed

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD’s leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit www.bcdtravel.com.

Get to know us by reading our blog and checking out our social media:

• https://www.bcdtravel.com/blog/
• https://www.linkedin.com/company/bcd-travel/
• https://www.instagram.com/bcdtravel/
• https://www.facebook.com/bcdtravel/

You’ll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now !

We’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at [email protected].