Receptionist

POSITION:                 Receptionist

STATUS:                    Temporary; Full-Time  

SHIFT:                        35 hours per week – Friday through Tuesday

LOCATION:                Vancouver, BC

CLASSIFICATION:    CUPE 1622    

WAGE:                       Hourly                                     

CLOSING DATE:       Open Until Filled

About the Position:

This position is the first contact for public members and is vital in attracting and retaining BC SPCA supporters; the selected candidate must ensure the BC SPCA's highest possible reputation and goodwill maintenance.

The receptionist creates the center's atmosphere by demonstrating the Guiding Principles of the BC SPCA and engaging courteously with clients, volunteers, staff and donors.

The role's essential function is to receive inquiries from the public in a practical, gentle and non-judgmental manner, solving their problems practically or ensuring that the request is passed on to the appropriate resource person, either internal or external.

Some specific duties:

Greet and interact with all public in a welcoming and open manner

Direct public through to appropriate areas of the Animal Centre

Answers all telephone inquiries and direct callers to appropriate resources

Maintain office records accurately as directed by the supervisor

Ensure a satisfactory level of response to all relevant needs and inquires, balancing the priorities at high traffic times

To honestly and accurately receive monies on behalf of the Shelter/center in accordance with Shelter procedures

Accept donations and provide information on acceptable and needed items

Process all financial donations, ensuring that the individual receives an accurate receipt

Cash handling including preparation of daily cash for deposit and daily batch out

Ensure that the reception area is kept neat and tidy at all times

Maintain standards in order to portray to the public the image of the SPCA as a compassionate and caring organization.

Perform other duties as assigned by the Animal Centre manager

Qualifications you need to have:

High school diploma or equivalent

Minimum of 1-2 years’ experience in a receptionist role; or an equivalent combination of education and experience acceptable to the employer

Knowledge of the geography of the Animal Centre’s warrant area in general and the Shelter’s   warrant area in particular

Philosophical harmony with BC SPCA policies, programs and protocols

Sound knowledge/ability to learn routine office practice and procedures

Knowledge of domestic animals, their breeds, characteristics and common diseases is an asset

Excellent customer service skills; clear communicator, with the ability to assist public in a positive and confident manner

Self-started and able to work independently as well as part of a team

Ability to work under pressure while prioritizing tasks upon time

Nimble and willing attitude and work ethic

Excellent organizational skills and attention to detail

Excellent computer skills sufficient to deal effectively with the necessary front office routines

To perform other duties as required to ensure the smooth operation of the center.

Philosophical harmony with the vision, mission, and strategic directions of the BC SPCA.