Onboarding & Compliance Manager

The Manager of Onboarding and Compliance is responsible for leading ADROIT's contractor onboarding and compliance programs to ensure a deliver a consistent pipeline of qualified, compliant, and ride-ready contractors. This role oversees the Onboarding Specialists, manages onboarding operations, and ensures all contractors meet company, customer, regulatory, and contractual requirements.

Key Responsibilities

Onboarding Leadership

· Oversee the daily activities of the Onboarding Specialists, ensuring onboarding targets, productivity goals, and key performance metrics are consistently achieved.

· Provide coaching, training, and support to Onboarding Specialists while removing obstacles that impact onboarding performance.

· Create and maintain onboarding programs, packages, and requirements for new and existing service areas.

· Ensure ADROIT systems accurately reflect onboarding workflows, document repositories, and contractor requirements.

· Develop, document, and continuously improve onboarding processes and standard operating procedures.

· Monitor onboarding funnel performance, contractor conversion rates, onboarding cycle times, and fulfillment readiness.

Compliance Management

· Lead contractor compliance operations, including document review, credential verification, background screening requirements, and ongoing compliance monitoring.

· Ensure compliance with applicable local, state, federal, contractual, and company requirements.

· Manage driver qualification files, credential tracking, renewal monitoring, and document expiration processes.

· Conduct internal compliance audits and reviews to identify gaps and implement corrective actions.

· Maintain accurate compliance records and ensure audit readiness across all service areas.

· Assist with investigations, documentation reviews, and resolution of compliance-related concerns.

· Monitor compliance metrics and trends and provide regular reporting and recommendations to leadership.

· Support compliance training initiatives for employees, contractors, and providers.

· Oversee vehicle camera installation, compliance, video requests and asset tracking.

Cross-Functional Collaboration

· Serve as the primary liaison between Onboarding, Fulfillment, Client Relations, and Operations teams to ensure contractor readiness aligns with service demand.

· Lead regular cross-functional meetings to review onboarding progress, compliance performance, operational challenges, and growth initiatives.

· Partner with Operations leadership to support service launches and expanding markets.

· Coordinate with internal teams to ensure alignment on onboarding, quality, compliance, and operational goals.

Reporting & Continuous Improvement

· Monitor and report onboarding and compliance KPIs to leadership.

· Identify trends, risks, and opportunities to improve efficiency, contractor experience, compliance performance, and operational readiness.

· Develop and implement corrective action plans when compliance or onboarding deficiencies are identified.

· Perform other onboarding, compliance, operational, and leadership-related duties as assigned.

Required Qualifications

· Bachelor's degree in Business, Compliance, Operations, Logistics, Safety, Human Resources, or related field preferred.

· 3-5 years of experience leading onboarding, compliance, operations, or related functions.

· Experience managing employees and performance expectations.

· Working knowledge of compliance programs, audits, credential management, and regulatory requirements.

· Strong organizational, analytical, and problem-solving skills.

· Excellent communication and relationship-building abilities.

· Proficiency in Microsoft Office and Google Workspace, including Excel/Sheets.

· Ability to work on-site in Houston, TX.

· Performs all duties and responsibilities as required to support the needs of the business.

· Performs all duties and responsibilities as required to support the needs of the business.

Key Competencies

· Leadership and team development

· Compliance and audit management

· Process improvement

· Analytical thinking and problem solving

· Attention to detail and accountability

· Cross-functional collaboration

· Time management and organization

· Adaptability and continuous improvement

· Strong written, verbal, and presentation skills

Salary

· $70,000 - $80,000 per year, depending on experience.

The Company believes that each of our employees makes a significant contribution to the success of the organization and our clients. This position description is designed to outline primary duties, qualifications, and job scope, but an employee’s contribution should not be limited by the assigned responsibilities. It is the Company’s expectation that each employee will help whenever necessary to ensure the success of the organization’s endeavors.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Beacon Mobility is a growing family of companies committed to serving the diverse needs of our customers. Experienced, compassionate, and inspired, we take pride in our ability to create customized, mobility-based solutions that empower people to get where they need to go. Our purpose is simple - MOBILITY WITHOUT LIMITS: Transporting people to live, learn, and achieve. We are dedicated to providing those we serve with the opportunities, resources, and support to confidently move ahead. We support safe, compassionate, and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Backed by nearly 70 years of experience, Beacon Mobility operations can be found in Massachusetts, New York, Pennsylvania, Illinois and Minnesota providing support to over 10,000 employees in over 1,300 communities through the delivery of Paratransit and School Bus services leveraging a fleet of over 6,500 vehicles.