UX Researcher II

Team you will be joining

The Centers for Medicare & Medicaid Services (CMS) is enhancing program integrity efforts to combat fraud, waste, and abuse (FWA) within Medicare and Medicaid. The Unified Case Management (UCM) system serves as a centralized application for Program Integrity Contractors, facilitating case tracking, audits, investigations, and workload management. UCM supports coordinated efforts to prevent FWA and ensure compliance through efficient lead management, investigative actions, and reporting. As part of CMS’s modernization initiative, we are transforming UCM into a modern, scalable architecture that enhances performance, security, and usability. This effort includes migrating to cloud-based solutions, improving system interoperability, and adopting cutting-edge technologies to streamline workflows and improve data-driven decision-making. Our goal is to ensure a more robust, efficient, and future-ready platform for program integrity operations.

These are the types of things you’ll be working on

• Sitting in the customer’s and user’s shoes: you seek to understand and empathize with the users and their goals - their problems are your problems.

• Working with product owners and stakeholders to develop and validate research plans and hypotheses

• Working with qualitative and quantitative methods such as interviews, surveys, card sorting/tree testing, usability testing, etc.

• Scheduling and facilitating user interviews as well as usability testing

• Analyzing research findings to create actionable insights and work with designers to translate them into product features

• Communicating research insights to product owners and stakeholders, contributing to the existing body of knowledge about users of CMS services and products

• Reducing ambiguity in problems through quantitative and qualitative research - you work with your team to go to the source and make sure you truly understand the issues that the providers and customers want to be solved.

• Working with the team to define success metrics to evaluate product performance post-release.

• Succinctly communicating or demonstrating issues to your team, and leading the thought process of your team to drive toward feasible, viable, and highly-usable solutions.

• Working a part of an agile software development team - you’re a creative thinker and skilled communicator who thrives in cross-functional teams.

• Translating complex policy documents into technical requirements.

Must have:

• Bachelor’s degree and at least 3 years of experience in service design, UX research, or human-centered design.

• Experience conducting research with technical audiences and translating findings into product requirements.

• Case study or portfolio that details successful product design work demonstrating sound UX research skills. If you do not have an online portfolio, please submit an accessible pdf that includes case studies and body of work.

Nice to have:

• Previous experience working in Civic Tech

• Experience with Confluence and Jira

• Experience with CMS a plus

• Proficiency in Figma

Security Clearance Requirements

• US Citizenship or Green Card only - we do not offer Sponsorship
• US Residency for at least the past 3 years
• Able to meet the requirements to hold a position of Public Trust, including successful completion of a US Government background investigation
• Disclaimer: Medical or recreational marijuana use is considered illegal at the federal level, regardless of state laws allowing such, and may affect your ability to obtain Public Trust. See article

Work that matters, with perks that deliver. Discover how Bellese Technologies invests in you through a benefits suite that makes every day better

• Remote First, Remote Only Culture
• Four weeks paid time off yearly (prorated based on start date for the first year)
• 10 paid floating company holidays
• Flexible schedule
• Work from home setup including a Macbook
• Collaborative, learning environment
• Medical, dental, and company-paid vision insurance
• Optional HSA account with some medical plans and a company contribution
• Company paid basic life and AD&D insurance coverages
• Company paid short and long term life insurance
• Optional critical illness and accident insurance
• 401K plan with 3% safe harbor contribution
• Wellness resources and virtual care
• Perks Plus employee discounts

You will like it here if

• You foster a collaborative ethos, driven by the mission to deliver exceptional customer service to clients. You are passionate about Healthcare and changing the healthcare landscape. You’re an out of the box thinker, always striving to know the “why” when it comes to building solutions. You excel in a team-oriented, remote-first environment characterized by mutual respect and open communication. Your adaptability and ability to navigate challenges ensure your success in any situation.