Technical Service Engineer - HK DHL

Conveying, loading, palletising, packaging, sortation and distribution - BEUMER Group is a leader in the engineering and manufacturing of high-tech intralogistic systems for global markets. Our employees differentiate themselves by their ability to provide innovative solutions to our customers that incorporates a high-level of industry knowledge and a strong commitment to consistently and continuously expand their skills and knowledge. We fully support these high standards through a supportive teamwork structure, a mutual respect, and a working culture based on trust that fosters stability and security for all of our employees. Our common goal is to implement outstanding and innovative projects worldwide.

• Provide on-site technical support and ensure the successful fulfilment of the service and maintenance contract for the DHL site.
• Perform preventive and corrective maintenance, troubleshooting, repair and operational support for sorter and conveyor systems.
• Monitor equipment condition and system performance to ensure reliable operation and support the achievement of agreed service KPIs.
• Respond promptly to equipment faults and operational issues, identify root causes and implement appropriate corrective actions.
• Conduct regular inspections and preventive maintenance activities according to the maintenance schedule.
• Communicate effectively with customers regarding technical issues, equipment status and service activities.
• Maintain accurate maintenance records, incident reports, service reports and other required documentation.
• Provide timely technical feedback and site information to the Customer Support team and Service Manager.
• Work closely with other service team members to ensure smooth site operation and effective shift handover.
• Support field service, on-site troubleshooting and other service-related activities when required.
• Follow company and customer requirements relating to safety, quality and site procedures.

• Higher Diploma / associate degree or above in Electrical Engineering, Mechanical Engineering, Automation, Mechatronics or a related discipline.
• Minimum 2 years of hands-on electrical and/or mechanical maintenance experience, preferably within an automated industrial or material-handling environment.
• Hands-on experience with conveyor systems, sorter systems, baggage/material handling systems or other automated equipment is highly preferred.
• Good troubleshooting skills with the ability to identify and resolve electrical and mechanical faults.
• Registered Electrical Worker (REW) certification is preferred.
• Good communication skills in Cantonese and English.
• Customer-oriented mindset with the ability to communicate clearly and professionally with customers.
• Able to work independently, handle pressure and respond effectively to operational issues.
• Good teamwork and willingness to work in a site-based service environment.
• Willing and able to work on a shift schedule, including night shifts

Contact:

Missy Xia

Email: [email protected]

Tel.: +86 21 69213788-113