IT Specialist
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Location
In office (Cairo)
Employment
Full-Time
First seen by Alion on Nov 12, 2026.
Overview
Company
Impact
Profile match
Bevatel is a Saudi provider of cloud communications and contact centre solutions that help businesses improve customer experience and sales. Its services include cloud telephony, VoIP, call centre systems and CRM integrations, with offices in Riyadh and Jeddah and operations and marketing teams in Giza and Cairo, Egypt. The company is headquartered in Riyadh, Saudi Arabia.
- Follow up with employees post-troubleshooting to ensure full restoration of IT system functionality and user satisfaction.
- Install configure and update hardware and software components based on organizational needs.
- Prioritize and manage multiple open technical issues simultaneously ensuring timely resolution.
- Create and update technical documentation and service catalogs for software installations hardware configurations and issue resolution procedures.
- Track and manage IT hardware inventory ensuring availability and proper allocation.
- Diagnose and resolve network-related issues including LAN WLAN CCTV and IP telephony systems.
- Monitor network security and ensure antivirus updates.
Requirements
- Bachelors degree in information technology computer science or a related field.
- 24 years of hands-on experience in IT support including help desk operations network administration and hardware troubleshooting.
- Strong technical knowledge of Windows Server environments (MCSA certified) and computer networking (CCNA certified or equivalent).
- Proficient in managing and supporting Antivirus firewalls and Microsoft
- Excellent communication and interpersonal skills with a proven ability to troubleshoot and resolve issues remotely (via phone) and on-site.
- Good command of English both written and verbal.
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