IT Support & Automation Specialist (m/f/d)

Your mission

Working closely with colleagues across the business, you will provide first-line technical support, maintain workplace technologies, manage user access and devices, and contribute to the development and maintenance of integrations between our core business platforms. You will also help identify opportunities to automate manual processes, improve efficiency, and support the evolution of our digital workplace.

This role is ideal for someone who enjoys solving technical challenges, working across multiple technologies, and combining operational IT support with modern automation tools.

Your Key Responsibilities:

IT Support & Workplace Technology

• Provide first-line IT support for Windows, macOS, Microsoft 365, and workplace technologies.
• Manage user accounts, devices, system access, and employee onboarding/offboarding.
• Maintain device compliance and support requests through our IT service management platform.

Systems Integration & Automation

• Support andmaintainintegrations between core business platforms (e.g. Microsoft 365,Personio, Float, Jira).
• Troubleshoot integrations, APIs, and automated workflows to ensure reliable system performance.
• Develop and enhance low-code automations to streamline business processes and improve operational efficiency.

Website & Technical Administration

• Support the maintenance and administration of the corporate WordPress website, including user management, updates, and basic troubleshooting.

Continuous Improvement

• Contribute to the continuous improvement of IT systems, documentation, and internal processes.
• Support version control, deployment activities, and the adoption of AI-powered tools and emerging technologies to enhance productivity.

Your profile

• 3+ years of experience in IT support, systems administration, or a similar technical role.
• Strong knowledge of Windows and macOS environments.
• Experience supporting Microsoft 365, Microsoft Entra ID (Azure AD), Exchange Online, Teams, OneDrive, and SharePoint.
• Hands-on experience with Microsoft Intune and endpoint management.
• Good understanding of REST APIs, JSON, OAuth authentication, and modern system integrations.
• Experience working with automation platforms such as n8n, Power Automate, or similar workflow tools.
• Familiarity with Git version control and basic CI/CD principles.
• Experience administering WordPress websites.
• Basic knowledge of HTML, CSS, and JavaScript.
• Python knowledge is highly desirable.
• Understanding ofXML, CSV, webhooks, and data mapping concepts.
• Knowledge of PHP and SOAP integrations would be an advantage.
• Strong analytical and problem-solving skills with excellent attention to detail.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.
• A proactive, service-oriented mindset with the ability to manage multiple priorities in a fast-paced environment.
• Experience working with AI tools andleveragingautomation to improve productivity is highly desirable.
• Fluent English is essential.

Why us?

• UnifiedCAT A Silver Premium Medical Insurance provided as standard to all team members- yes, you read that correctly, we all enjoy the same insurance category benefits!
• Complimentary lunches provided daily in ourDubaioffice canteen.
• Team Engagement Initiatives - team-building activities,healthand wellness drives, etc.
• Team Socials - team BBQs, season opening and closing parties.
• Worker’s Compensation and Accident Insurance.
• Annual Flight Allowance.
• Recruitment Referral Bonus Scheme for team members who refer successful applicants for our open positions.
• Project Referral Bonus Scheme for team members whorefersuccessful project leads.
• The opportunity to work in an international and multi-cultural team with collaboration across our offices inthe Middle East and Europe.
• Collaborative and motivated working environment.
• Trusting and partnership-based cooperation across all units.
• An innovative and growth-oriented company with a matrix organizational structure and an open corporate culture.