Customer Service Representative

Job title: Customer Service Representative

Job overview: The Customer Service Representative plays a critical role in ensuring customer satisfaction while also supporting day-to-day warehouse operations. This is a dynamic role, with approximately 75% of time spent on customer service responsibilities, including front desk support, order processing, customer inquiries, and related communication. The remaining 25% of the role supports warehouse operations, including order picking, unloading trucks, using pallet jacks, and completing general warehouse duties. 

Tasks, duties and responsibilities:

Provide customer service support, including greeting customers and assisting them with inquiries, placing orders, and order pick-up.

Process sales orders, quotes, returns, and other reporting requirements

Provide product consultation and direction to customers.

Engage with the supply chain team to address product inquiries and resolve inventory and order questions.

Coordinate with the warehouse team to ensure orders are shipped in a timely manner.

Follow up on order status and communicate order updates to customersCommunicate with the sales team and other departments to meet customer needs

Assist with warehousing duties including shipping and receiving, loading and unloading orders, picking and packing orders, and organization and housekeeping of the warehouse.  

Physical requirements: Standing; walking; bending; dusty environments; exposure to extreme temperatures, heights, noise and lifting up to 23kg (50lbs)