Community Manager

Location

Business

At Brookfield Residential, a leading North American land developer and homebuilder for over 65 years, we have had one goal in mind - creating the best places to call home. From the development of award-winning, master-planned communities to the creation of well-designed homes, we are committed to cultivating exceptional life experiences for our customers, partners, employees, and members of the community.

As part of Brookfield - one of the largest alternative asset managers in the world - we harness our resources to bring a fresh approach, unparalleled creativity, relentless innovation, and sound Sustainability practices to the planning, development, and management of buildings everywhere. From offices, retail spaces, and logistics facilities to multifamily residences, hospitality establishments, and mixed-use structures - we are reimagining real estate from the ground up.

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Overview:

The Community Manager is the senior sales leader and on-site decision-maker responsible for driving sales performance, leading the sales centre team, and delivering a high-impact customer experience. Reporting to the Sales Manager, this role owns the execution of a specific community’s sales strategy and ensures results are aligned with Brookfield Residential’s business objectives.

As a results-oriented leader, the Community Manager is accountable for achieving sales targets, maximizing conversion, and building a high-performing sales team. This role sets the tone for professionalism, accountability, and customer focus while acting as a brand ambassador for Brookfield Residential. The Community Manager also plays a critical role in market positioning, competitive strategy, and forward planning to support sustained community success.

Key Responsibilities:

• Own and execute the community sales strategy, using disciplined execution and data-informed decision-making to meet or exceed revenue, absorption, and conversion targets.
• Actively prospect, network, and cultivate referral relationships to generate new business opportunities.
• Continuously analyze market conditions and competitor activity to position Brookfield Residential’s product competitively.
• Ensure sales contracts, documentation, and approvals are accurate, complete, and submitted within required timelines.
• Lead by example through strong personal sales execution and ongoing professional development.
• Champion a customer-first mindset, recognizing customer satisfaction as a key driver of reputation and long-term success.
• Take ownership of the end-to-end customer journey, setting clear expectations and delivering a consistent, premium experience.
• Proactively manage and resolve customer concerns during the sales and post-possession phases, escalating issues when required.
• Leverage cross-functional knowledge of Construction, Estimating, Online Sales, Marketing, and Administration to support informed decision-making.
• Serve as the primary liaison with Construction to ensure accurate communication, smooth starts, and timely delivery of sold and spec homes.
• Lead the recruitment, onboarding, and development of a high-performing sales team, establishing clear performance expectations, accountability standards, and sales behaviours.
• Coach, mentor, and develop team members to maximize individual and collective performance.
• Conduct regular performance conversations, including mid-year and year-end reviews, with a focus on growth and results.
• Foster a culture of ownership, professionalism, and continuous improvement.
• Ensure sales centres, show homes, and inventory are consistently presented to brand and merchandising standards.
• Partner with Marketing to maintain accurate community website content and provide insights on traffic trends, buyer demographics, and lead sources to strengthen marketing strategy.
• Maintain a strong and current understanding of competitor products, pricing, plans, and incentives.
• Conduct ongoing competitive analysis across new home and resale markets.
• Stay actively engaged in the regional homebuilding and residential development community.
• Share market insights and recommendations with leadership to support pricing, product, and strategic decisions.

What You'll Bring:

• Minimum 5 years of new home sales experience with a strong performance track record.
• Demonstrated leadership experience managing and developing teams of 2-5 employees.
• Post-secondary diploma or degree in Business or a related field preferred.
• Equivalent combinations of education and experience will be considered.
• Proven ability to meet or exceed sales targets while maintaining a strong customer focus and driving results through influence and accountability.
• Proficiency in Microsoft Office; experience with Salesforce, BuildPro, or Newstar considered an asset.
• Exceptional organizational, time-management, and communication skills, with confident decision-making and a results-driven, solutions-oriented approach.

What We Offer:

• Competitive compensation and total rewards package.
• Excellent extended medical, dental, and vision benefits beginning day 1.
• RRSP program, contributions begin on day 1.
• Career development programs.
• Paid Volunteer Hours.
• Paid parental leave.
• Family planning assistance, including IVF, surrogacy and adoption options.
• Wellness and mental health resources.
• Pet insurance offering.
• A culture based on our values of Passion, Integrity, Community!.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an extensive list of all responsibilities, duties, and skills required.

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