Account Executive - Collections, Legal

Job Description

The Account Executive is responsible for managing a portfolio of consumer and commercial accounts within the legal collection and recovery channel, including post-suit and post-judgment inventory. This role requires experienced legal collection professionals who can effectively analyze account status, develop recovery and collections strategies, negotiate settlements and payment arrangements, and navigate complex legal situations while maintaining strict compliance with all applicable federal, state, and company regulations. The ideal candidate possesses a strong background in legal collections, creditors' rights, or judgment recovery, exceptional negotiation skills, and a proven ability to drive results through professional borrower engagement, strategic account management, and collaboration with legal support teams and attorneys.

What You'll Do

• Manage a portfolio of consumer and commercial accounts throughout various stages of the legal lifecycle.
• Conduct outbound and inbound communications with borrowers regarding account resolution opportunities.
• Negotiate settlements, payment arrangements, stipulations, and other recovery solutions.
• Analyze account documentation, payment history, legal status, and consumer financial conditions to determine optimal collection strategies.
• Work collaboratively with attorneys, legal support teams, operations leadership, and compliance personnel to advance recovery efforts.
• Identify accounts appropriate for legal escalation, judgment enforcement, probate review, bankruptcy review, or other specialized recovery channels.
• Utilize skip-tracing tools, investigative resources, and account research to locate consumers and assets.
• Accurately document all account activity and maintain detailed records within company systems.
• Effectively overcome objections and resolve complex account situations while maintaining professionalism and compliance.
• Meet or exceed established performance metrics related to recovery dollars, liquidation rates, productivity, and quality standards.
• Maintain current knowledge of applicable federal, state, and client-specific regulatory requirements.

What You'll Need

• Minimum of 3 years of legal collections experience.
• Demonstrated success in production-focused environments.
• Proven ability to negotiate settlements and payment arrangements.
• Strong communication, negotiation, and objection-handling skills.
• Ability to work independently while managing a high-volume portfolio.
• Strong attention to detail and organizational skills.
• Proficiency with collection systems and account management platforms.
• Travel requirement: Within the first 6 months of employment, all employees will travel to attend the BHG All Oars Experience. Following this event, ongoing travel is minimal-approximately 5% annually-for team on-sites, meetings, and cross-functional collaboration.