Senior Salesforce Engineer

What You'll Do

• Design, develop, and maintain a large, multi-tenant Salesforce environment supporting Sales Cloud and Service Cloud.
• Build and enhance Salesforce solutions using Apex, Aura Components, and Lightning Web Components (LWC).
• Contribute to all technical aspects of Salesforce projects, including custom development, integrations, and platform enhancements.
• Implement and support Salesforce Data Cloud and related data solutions (including Data 360) to improve data visibility, integrity, and activation across systems.
• Partner with cross-functional teams to maintain and enhance integrations, data flows, and overall system reliability.
• Support and optimize AgentForce and agent-facing workflows to improve efficiency and user experience.
• Provide day-to-day Salesforce platform support, including troubleshooting configuration and code-related issues.
• Develop and maintain Salesforce reports and dashboards to support business insights and operational decision-making.
• Work closely with the Lead Management, Strategy & Operations team to review processes, identify inefficiencies, and recommend automation opportunities.
• Collaborate with business analysts and stakeholders to analyze technical requirements and design scalable solutions.
• Coordinate and support the rollout of enhancements to production, including testing, deployment, and post-release validation.
• Document solutions, technical designs, and development standards; recommend and enforce Salesforce best practices.

What You'll Need

• Bachelor’s degree required
• 4+ years of experience as a senior Salesforce engineer or developer
• Strong Salesforce development experience, including Apex, Aura, and Lightning Web Components (LWC)
• Proven experience supporting and customizing Sales Cloud and Service Cloud implementations
• Experience working with Salesforce Data Cloud, customer data platforms, or enterprise data integrations; familiarity with Data 360 concepts strongly preferred
• Experience designing or supporting agent-centric workflows and tooling, including AgentForce
• Proven experience in troubleshooting and resolving production issues across Salesforce, integrations, and supporting systems
• Experience working in microservices, infrastructure, and DevOps-integrated environments
• Ability to assess and recommend solutions by balancing custom development with vendor or platform-native capabilities
• Experience participating in architectural and design discussions with both business and technical stakeholders
• Ability to document current-state and future-state application architecture and support modernization initiatives
• Experience contributing technical input during requirements gathering, user story grooming, and solution design
• Demonstrated ability to conduct code reviews and enforce development best practices and coding standards
• Strong understanding of enterprise development practices with a focus on scalability, performance, and maintainability
• Hands-on experience researching, building, and integrating new Salesforce features or major enhancements
• Strong database experience required; MS SQL preferred
• Experience with change management processes and release controls
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to work effectively in a fast-paced, collaborative team environment
• Salesforce certifications preferred, including Platform Developer I & II, Administrator, Advanced Administrator, Sales Cloud, Service Cloud, and Technical Architect.
• Travel requirement: Within the first 6 months of employment, all employees will travel to attend the BHG All Oars Experience. Following this event, ongoing travel is minimal-approximately 5% annually-for team on-sites, meetings, and cross-functional collaboration.
• Work Authorization: This role is not eligible for employer-provided immigration sponsorship. To be considered, applicants must already possess valid U.S. work authorization that will not require sponsorship now or in the future.