Senior Account Manager, E-Commerce - Tangle Teezer

Tangle Teezer is a global brand on a simple mission: to give everyone healthier-looking hair with less breakage since 2007. Our gentle brushes are tools for every hair type-from straight to coily-and every routine, helping you go from detangling and blow-drying to styling. Our products are your daily dose of confidence, ready to take on whatever tangles life throws your way.

Tangle Teezer is a proud brand within BIC World, a community of iconic and inventive brands that have created simple, joyful products for over 75 years. As part of BIC World, we're dedicated to reimagining everyday essentials in new, sustainable, and responsible ways. Our culture thrives on a "roll up your sleeves" mindset, empowering self-starters and innovators to take ownership of their careers and make a meaningful, global impact.

Who are we?

Helping you have healthy hair has been our mane goal since 2007. No matter your hair type - straight, curly, fine, fragile, or coily - our range of gentle brushes will leave you with healthier-looking hair and less breakage. With tools for every stroke of your routine, from massaging to detangling and blow-drying to styling, they’re your daily dose of confidence. So, you can take on whatever tangles life throws your way.

The Role

We are looking for a commercially minded Senior Account Manager, Ecomm to join our high-performing team leading the launch, and scaling of Tangle Teezer’s International Ecomm business. In this role, you will own the end-to-end strategy and execution for our Amazon International marketplace presence, driving revenue growth, maximizing profitability, and expanding our footprint across markets.

The ideal candidate will have a proven track record of scaling 1P/3P accounts, a deep understanding of International Amazon business, and the leadership skills to manage a global portfolio.

In this role you’ll get to work on:

International Expansion & Market Launches

• Market Strategy: Own the strategy for our new International market launches. You will run the numbers on local market demand, analyze competitors, plan deal events and navigate cross-border logistics.
• Global Selection Management: Identify opportunities for strategic selection. Partner with marketing teams and local agencies to optimize listings for regional markets.
• Localization: Oversee the end-to-end setup of the accounts in owned regions, ensuring customer experience is in line with regional standards.

Strategic Growth & Profitability

• P&L: Manage the P&L for owned regions, establishing and achieving sales and margin targets.
• Channel Roadmap: Define and execute the long-term strategic roadmap for owned regions, ensuring alignment with overall corporate growth objectives and marketing / brand guidelines.
• Market Share & Positioning: Continuously monitor industry trends, competitor movements, and shifting consumer behaviour to drive top line sales, protect brand equity and strengthen market share across owned regions.

Data Analysis & Reporting

• Data Analysis: Analyse complex datasets via Amazon portals, Brand Analytics, and third-party tools to generate actionable insights per market.
• Reporting: Present monthly and quarterly performance reports to leadership, providing clear visibility into international growth objectives, market-specific hurdles, and scaling opportunities.

Advertising & Content

• Setting TROAS targets: Together with the Digital team work on improving Advertising initiatives, such as setting TROAS targets and pivot SA/DSP/marketing strategies to drive sales growth.
• Advertising Analysis: Together with the Digital team set Advertising strategies at regional level to ensure sales and brand growth.
• Listing Optimisation: Collaborate with the marketing and content teams to optimize product listings on Amazon, including keywords, images, A+, and product detail pages.

Cross-Functional Collaboration & Teamwork

• Supply Chain Alignment: Work together with Operations and Logistics teams to build accurate demand forecasting models, ensuring seamless inventory flow into international warehouse hubs while minimizing storage fees and low stock risks.
• Product Development Feedback: Act as the "voice of the customer" by analysing International Amazon reviews and return data, routinely sharing these insights with the business to drive improvements.
• Mentorship & Knowledge Sharing: Foster a collaborative, growth-oriented environment within the e-commerce department by mentoring Junior Account Managers on Amazon’s evolving global ecosystem.

What we are looking for in you:

• 5+ years of experience managing Amazon Vendor Central and/or Seller Central accounts.

• International Track Record: Proven success launching brands into at least two non-domestic Amazon marketplaces (e.g. moving a UK brand into APAC).

• Technical Expertise: Understanding of the Amazon Ads eco-system and Amazon’s supply chain programs (Dropshipping, FBA, etc.), preferred.

• Third-Party-Tools: Experience using Profetiro, H10/Keepa, preferred.

• Problem Solver: Resilient in navigating Amazon’s eco-system combined with strong analytical and commercial skills to work independently.

• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.

• Excellent communication and organizational skills, with attention to detail.

We know that imposter syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply even if you don’t tick everything on the list - we’d love to hear from you!

What it means to be part of Tangle Teezer:

At Tangle Teezer, being part of our PAC means being Proud, Authentic, and Championing each other every day.

• Proud: We are passionately proud to do things differently, so we perform brilliantly-just like our hair tools.
• Authentic: We welcome everyone as they are, we bring our true selves to work and show up as who we want to be.
• Champion: We are champions of one another, our brand, and our environment.

Join us and embrace these values to help create, innovate, and deliver products that people love-together. To see more about our culture and what makes us unique, click here.

The good Stuff:

For all your hard work and dedication, we have fantastic rewards for you -

• Flexible working hours with core hours from 10am to 4pm
• Working 2 days in the office and 3 days from home
• Salary from £70,000
• Performance-related bonus of 15% based on annual salary
• 27 days holiday, with the option to buy or sell holiday days
• 2 volunteering days per year
• 10 days working from any location of your choice
• Flexible bank holidays-choose the standard bank holidays or swap them for dates that are more meaningful to you
• Free in-office massages
• Enhanced family policies
• Supportive Period & Menopause Policies
• Enhanced pension scheme
• Life assurance at 4x your salary
• Private medical insurance
• Medical cash plan for everyday healthcare needs
• Cycle to Work Scheme
• Meeting-free Fridays with an early 4:00 pm finish to kickstart your weekend!
• Pet friendly office. Bring your furry friend to work with you!

BIC World is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.

BIC World is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.