Program Manager, Lancaster Bike Share

Lancaster Bike Share is a new docked bike share system for the City of Lancaster, Pennsylvania, launching in early spring 2027 with 75 e-bikes across 150 docks. The system is operated by Revolution BTS (formerly Bicycle Transit Systems and BCycle) in partnership with the City. Revolution designs, buildsand operatesdocked bike share systems across North America, with operations in nearly 30U.S. communities. Our mission is simple: help build communities where everyone has access to a bicycle.

We are seeking a proactive, reliable and organized Lancaster-based Program Manager to lead Lancaster Bike Share and serve as the City's primary point of contact. This is a flexiblerole focused on oversight, quality assuranceand partner coordination, with fieldwork as needed. The ideal candidate knows Lancaster, cares about its neighborhoods, thrives working independently, collaborates effectively and wants to see more people of every background riding bikes. You will join before launch, so you will help shape how the system rolls out, how it'smeasured and how it shows up in the community from day one.The ideal leader for this position is someone who maintainsa positive and flexible attitude, setshigh standards, ensuresaccountabilityand upholdshonesty and integrity in all aspects of the business.

Core responsibilities:

• Oversee the operation of Lancaster Bike Share, a docked e-bike share system with 75 e-bikes across 150 docks, launching in early spring 2027.
• Ensure the system is operated and reported on in accordance with service contract parameters
• Serve as the primary point of contact for the City of Lancaster on all bike share matters.
• Support program growth through partnerships with municipal stakeholders, sponsorsand community partners.
• Support community outreach and strategies to boost ridership, customer retention and revenue, so bike share reaches residents across the whole city.

City Partnership & Stakeholder Coordination:

• Lead day-to-day communication with City staff andrun regular check-ins and status updates.
• Communicate effectively with the City, internal teams and partners to define program objectives and key results. Once established, track and communicate progress toward these goals.
• Represent Revolution BTS at City meetings, public sessions and community events.
• Coordinate with everyone involved in the system: City departments, Revolution's operations, local bike shop, customer service and sponsors, property owners hosting stations, and community organizations.
• Keep partners aligned on timelines, priorities and issues, and resolve problems before they escalate.

Operations & Quality Assurance:

• Support launch readiness, including station siting, installation schedules and launch-day planning.
• Monitor daily operation and system healthincluding bike and dock availability, rebalancing, maintenance response, equipment cleanliness.
• Provide oversight on bike fleet maintenance and availability with local bike shop;
• Conduct fieldwork as needed, including bike and station battery swapping, rebalancing, general system repairs and maintenance.
• Run field checks on stations and bikes to confirm the system is clean, safe, workingand meeting service standards.
• Be on the ground in Lancaster to oversee system maintenance, participate in and coordinate events, and serve as pointof contact for any urgent issues.

Customer Service:

• Maintain a customer-first approach to operations.
• Ensure timely response to customer communications, in coordination with Revolution's customer service team.
• Address customer issues and use customer feedback to enhance satisfaction.

System Reporting & Grant Documentation:

• Track system performance, including ridership, bike and dock availability, rebalancing, maintenance responseand customer feedback.
• Prepare regular performance reports for the Cityand other funders, including grant documentation.
• Evaluate system performance, flag trends and recommend improvements to operations, station placement and outreach.
• Gather the data and stories that show the program's impact on the community.

Education and/or Work Experience Requirements:

Required:

• Based in Lancaster or the surrounding area, with a real connection to the community.
• Passionate about cycling, active transportation and getting more people on bikes.
• 3+ years of program or project management experience, ideally with public agencies, nonprofits or community partners.
• Strong communicator who can build and maintain trust with City staff, partners and residents alike.
• Organized and detail-minded, comfortable with data, performance tracking and written reports.
• Proficiency in Word, Exceland PowerPoint.
• Adaptive and organized thinker, able to work independently and manage your own time in a flexible role.
• Valid driver's license and reliable transportation.
• Willingness to work flexible hours.

Preferred:

• Experience with bike share, micromobility, transitor transportation planning.
• Bicycle mechanic experience or experience servicing tech-enabled equipment.
• Experience with grant reporting or compliance, especially public or foundation funding.
• Existing relationships with Lancaster citygovernment, community organizations or local businesses.

Physical Requirements and Special Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• This is a full-time, flexible position expected to work approximately 32 hours per week, with more hours during launch. Some hours outside of this, including nights and weekends, may be required.
• Requires fieldwork around the city, including walking, cyclingand standing outdoors.
• May require bending, stoopingand twisting throughout the day.
• May require the ability to lift, carry, push, and pull objects & equipment up to 65 lbs.
• May require the ability to perform work while standing for prolonged periods of time.
• May require working and riding a bicycle outdoors in various temperatures including rain, cold and heat conditions.
• Comfortable with driving, stopping and working in busy outdoor urban environments.

A few of the benefits we offer:

• Competitive compensation package
• Affordable medical, dental and vision insurance options
• 401k with up to 4% employer match
• Up to 3 weeks PTO & up to 1 week STO per year
• 4-day workweek
• Paid parental leave

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer M/F/V/D