Server & Network Engineer
Confirmed on the employer's own hiring board on Oct 4, 2026. First seen by Alion on Sep 7, 2026. Bidvest Prestige scores B on the Alion truth index.
About the Role:
Support ICT Infrastructure and networks.
Key Responsibilities:
- Deliver efficient and effective support services in Infrastructure related services (Servers, Networks, Telephony and Security)
- Installation and configuration of hardware and software for networking, telephony, Windows Server and applications complying to best practice
- Support and troubleshooting from the OS and network level, resolves system hardware and networking issues, configuring, optimizing, fine-tuning, and monitoring operating systems, firewalls, networks devices, applications, Cloud services
- Maximize network and server performance by monitoring and troubleshooting network problems in LANs, WANs, VPNs, APNs
- Securing network and server systems by establishing and enforcing IT Security policies defining and monitoring access
- Schedule and manage firmware/patching of networks, phones, servers and applications
- Process improvement and automation
- Network fault logging, server and services logging, investigations, troubleshooting, resolving local and wide area environments
- Ensure that supported hardware/applications complies to licensing agreements
- Manage suppliers of services and contract management within prescribed SLA’s
- Provide telephonic, remote, and onsite IT support at a 1st, 2nd and 3rd line level
- Attending to ICT support requests ensuring timely closure within prescribed SLA’s
- Directing the selection and installation of ICT resources and the provision of user training
- Determining infrastructure requirements, planning, provisioning, provide solutions to problems and improvement planning
- Ensuring company policies & procedures are adhered to
- Liaise with 3rd party vendors to resolve incidents, problems, and queries. Managing SLAs
- Ability to communicate technical information at all levels
- Point of contact for ICT Support Engineers requesting incident escalation
- Budget Management
- Asset management - Asset/inventory checks, disposals and relevant replacements
Requirements:
Personal Competencies
Result Oriented
Attentive To Detail
Stress Tolerant
Good Written Communication
Leadership Competencies
Lead by example
Decisiveness
Managing Change
Intellectual Competencies
Customer/Client Focused
Ability To Deal with Ambiguity
Managing Change
Interactive Reasoning
Planning & Scheduling
Interpersonal Competencies
Teamwork
Relationship Building
Good Listening Skills
Excellent Oral Communication
Preferred Qualifications:
Tertiary Education
Formal Qualification in information Technology and/or relevant experience and successful track record
Secondary Education
Matric (Senior Certificate)
Licenses
Valid Driver’s License
Experience
Minimum of 5 years IT Server, Network systems, preferably within the service industry and Microsoft, HP/Cisco environment. Coupled with 6 months + VOIP telephony experience
Technical/Core Training
MS Infrastructure, Networking, Firewall certifications preferred
IT Training (General MS etc.)
MS Word, MS Excel & MS Outlook
We are an equal opportunity employer and welcome applications from all qualified individuals. We are committed to complying with the Employment Equity Act and fostering an inclusive workplace that values diversity.