IT Product Delivery Manager

A quick look at the role.

As Product Delivery Manager, you’ll play a key role in the day-to-day delivery and development of Biffa’s Microsoft Dynamics 365 platform. This is a varied, hands-on role combining Agile delivery and Scrum leadership with structured project management, from leading sprint ceremonies and backlog delivery to managing platform upgrades, major enhancements, integrations and M&A-driven change. You’ll be equally comfortable leading a stand-up, unblocking a delivery team and managing a complex project through to successful delivery.

Your core responsibilities

• Lead the day-to-day Agile delivery of the Product team, facilitating Scrum ceremonies and ensuring effective sprint planning, execution and continuous improvement.
• Own the Azure DevOps backlog and sprint boards, ensuring accurate work items, priorities and delivery data while tracking key sprint metrics and team performance.
• Act as a leader, removing blockers, managing dependencies and coordinating internal teams, external resources and third-party delivery partners.
• Lead the end-to-end delivery of major platform changes, including upgrades, enhancements, integrations and migrations, alongside ongoing BAU/product delivery.
• Apply strong project management discipline, maintaining delivery plans, RAID logs, resource plans, budgets and governance reporting.
• Coordinate key delivery activities including testing, UAT, cutover, go-live, hypercare and post-implementation support.
• Partner with Product Managers to shape and sequence roadmap priorities, balancing team capacity across BAU, enhancements and major projects.
• Act as a key delivery contact for business and IT stakeholders, providing clear reporting, managing risks and expectations, and leading communications for major releases and changes.

Our essential requirements

• Proven experience as a Scrum Master, Agile Delivery Lead or IT Delivery Manager, leading cross-functional teams and Agile ceremonies.
• Strong experience delivering projects end-to-end, including planning, risks/issues, budgets, governance and reporting.
• Hands-on experience with Azure DevOps (preferred) or Jira for backlog, sprint and work-item management.
• Experience delivering change across enterprise applications/platforms such as Dynamics 365, SAP or Oracle, with a good understanding of associated business processes.
• Strong stakeholder management and communication skills, with the confidence to work across delivery teams and senior business/IT stakeholders.
• Experience working within a Product Operating Model and comfortable flexing between Agile and traditional project delivery approaches.
• A pragmatic, hands-on problem solver, able to remove blockers, manage competing priorities and bring structure to ambiguity.
• A collaborative leader with a continuous improvement mindset, able to challenge existing ways of working and drive better delivery outcomes.

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