Risk Operations Agent (AMER. US Timezone) - 8-months Contract

Binance’s Risk team is seeking an experienced Risk Operations Specialist to implement effective risk strategies for the Binance platform and its users. You will be responsible for reviewing a range of predetermined fraudulent, email, and SMS alerts, as well as service requests, to determine whether recent account activity may be fraudulent in nature.

You will carry out investigations using multiple resources, including customer contact, reviewing account activity, assessing account ratings, phone number matching, IP searches, and various online tools. Risk Operations Specialists are customer-focused and aim to enhance customers’ understanding of our account processes. At the same time, you will educate customers on maintaining account security and work to prevent losses for both the company and its users.

You will be responsible for reviewing documentation, analysing data, and making timely decisions on whether to verify the authenticity of transactions and/or activities. Throughout this process, you may need to communicate with customers to request additional information or to notify them of outcomes.

A Risk Operations Specialist is organised, efficient, and motivated, demonstrates strong analytical skills, adapts well to change, and thrives in a collaborative team environment.

This position will operate in alignment with US timezone.

Responsibilities

• Review assigned account queues to assess the legitimacy of accounts and account holders, evaluate associated risks, and ensure appropriate restriction or dismissal decisions are made for each account reviewed (60%).
• Contact account holders to verify account activity, investigate concerns, and mitigate potential losses (10%).
• Continuously monitor cases and reports to identify emerging trends, and communicate relevant findings and insights to management (10%).
• Monitor account activity to detect unusual or suspicious behavior and take appropriate action to prevent fraudulent or unauthorized transactions (20%).

Requirements

• Minimum of 3-5 years of proven experience in high-risk, rule-based, or process-driven environments, preferably within financial services, fraud prevention, risk management, or compliance.
• Strong analytical and investigative skills, with the ability to identify patterns, anomalies, and potential risks within transaction data.
• Hands-on experience conducting KYC (Know Your Customer), KYB (Know Your Business), and transaction-related investigations.
• Excellent written communication skills, with the ability to produce clear, concise, and well-supported case documentation and recommendations.
• Proven ability to make sound judgment calls and risk-based decisions in ambiguous situations while working with minimal supervision.
• Demonstrated ability to maintain a high level of accuracy, consistency, and attention to detail while performing effectively under pressure and managing competing priorities.
• Working knowledge of AML (Anti-Money Laundering) regulations, compliance requirements, and transaction monitoring best practices.
• Flexible and willing to support weekend coverage as part of a team operating on a 7-day schedule.