Wallet Product & Operations Specialist

Responsibilities

Wallet Management:

• Crypto wallet product owner role, offer industry wide leading CEX crypto deposit withdraw safekeep service.
• Oversee daily operations of exchange wallets, including deposits, withdrawals.
• Monitor blockchain transactions to ensure timely processing and resolve delays or failures
• Maintain operational uptime of exchange wallets
• Coordinate and complete network upgrades, token events and testing with no issues

Risk Mitigation & Compliance:

• Monitor Internal Alerts and collaborate with internal stakeholders and external parties to react to incidents and implement safeguards.
• Continuously review existing risk and controls to prevent potential future impact to the firm or users

Process Optimization:

• Review internal processes and simplify or automate processes to enhance efficiency and users experience
• Analyze competitor product and industry trends to identify potential product/process enhancements

Cross-Functional & External Collaboration:

• Work with Customer Support to resolve wallet-related user inquiries
• Drive the strategy and partner with Stakeholders across various departments to solve customer pain-points and enhance our product user experience
• Communicate and collaborate with regulators, auditors and external parties

Business Growth

• Drive the CEX business growth strategy and develop/integrate new products to increase market share

Requirements

• 5+ years in crypto wallet operations, blockchain infrastructure, or a related role
• 8+ years of experience in Product/Operations Management
• Familiarity with various blockchain technologies notwithstanding EVM, Polkadot, Cosmos, etc.
• Familiarity with on-chain analysis tools, DeFi protocols, and new projects
• Familiarity with wallet infrastructure such as nodes, signing services and wallet custody models (Hardware wallet, MPC, HSM, KSM, Embedded Custody)
• Excellent problem-solving and communication skills
• Ability to stay calm in pressure situations and make clear decisions with thorough impact analysis
• Ability to thrive in a fast-paced, 24/7 crypto environment, passionate and self starter
• Tradfi experience in Issuer Services & Custody is a plus