Customer Logistics Coordinator - Cambridge

Are you passionate about delivering exceptional customer service while coordinating time-critical global shipments in a highly regulated environment?

This is an exciting opportunity for a proactive and detail-oriented logistics professional to join Biocair, supporting the movement of life changing research samples, clinical trial medicines, and other pharmaceutical products across the world.

In this role, you’ll play a vital part in ensuring seamless shipment execution, delivering outstanding customer experiences, and helping to maintain the highest standards of compliance, quality, and operational excellence.

Role Responsibilities Overview:

• Acting as the first point of contact for shipping orders and customer enquiries, delivering a proactive and professional service
• Managing end-to-end international shipments for pharmaceutical, clinical trial, and healthcare-related products
• Coordinating with airlines, suppliers, overseas offices, and delivery partners to ensure smooth shipment execution
• Proactively monitoring live shipments, managing issues and escalations, and providing timely customer updates
• Managing after-shipment activities including temperature monitor returns, reusable packaging logistics, and chain of custody information
• Investigating customer complaints, completing root cause analysis, and implementing corrective actions (CAPA)
• Ensuring accurate data entry and system updates across Biocair and customer platforms
• Working collaboratively with warehouse, transport, customs, and global operational teams to deliver service excellence.

What We Offer You:

Comprehensive benefits including:

• Pension, Life Assurance & Group Income Protection
• Private Medical Insurance & Healthcare Cash Plan
• Enhanced Primary & Secondary Caregiver Leave
• 25 days holiday + Birthday Leave + Volunteering Leave
• Cycle to Work Scheme & Discount Shopping Scheme
• Specsavers Vouchers & Employee Assistance Programme

Work Environment:

• This is a full-time role 40 hours per week, Monday to Friday on a rotating shift pattern of 07:00-15:30 / 08:30-17:00 / 09:30-18:00 based fully onsite at our Cambridge office (CB22 3EG)

• Opportunity to work within a specialist global life sciences logistics business
• Exposure to international shipping, complex customer requirements, and regulated pharmaceutical logistics
• Be part of a growing organisation operating in 170+ countries across Europe, Africa, Asia, and the Americas

What you'll bring:

• Experience in logistics, freight forwarding, supply chain, or another time-critical operational environment
• Experience in pharmaceutical logistics, cold chain shipping, or healthcare-related logistics would be highly desirable
• Strong customer service experience with a customer-first mindset
• Excellent organisation skills with the ability to manage multiple priorities and strict deadlines
• Strong attention to detail and commitment to accuracy
• Confident problem-solving skills with the ability to manage issues through to resolution
• Commercial awareness with the ability to balance service quality and cost efficiency
• Strong communication skills with the ability to build relationships with customers, suppliers, and internal stakeholders
• Experience working with shipment management systems, freight platforms, or similar operational systems
• Dangerous Goods certification (desirable)
• Knowledge of global customs procedures (desirable)

To learn more about Biocair, please visit us at: https://www.biocair.com/

Diversity & Inclusion:

Biocair is committed to building an inclusive workplace where everyone feels welcome, included, valued and respected. We are an equal opportunity employer and welcome applications from all backgrounds. If you require adjustments during the recruitment process, please contact: [email protected]

Right to Work:

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please note:

• Applicants must have the right to work in the United Kingdom.
• Visa sponsorship is not available for this opportunity.

How We Recruit:

Once we have received your application, our Talent Acquisition (TA) team aims to respond within 3 working days. The process typically includes:

1. First-stage interview (Teams/onsite)

2. Second-stage interview (Teams/onsite)

This gives you the opportunity to meet key stakeholders and experience the team and environment first hand.

Additional Information:

• Applications close on: Tuesday 6th October 2026 (we reserve the right to close early should we receive a high volume of strong applications)