Human Resources Service Center Associate

Department/Unit:

Work Shift:

Salary Range:

This role will provide high-touch support to our community of employees, managers, students and staff collaborating with the Human Resource Team to provide guidance and coaching to managers and employees on Workday processes and HR programs in order to stay in line with our policies and best practices. From onboarding, assisting with employee transactions, audits, staffing projects, terminations, etc. - this role will be heavily involved from a system execution perspective.

To be successful, we are looking for someone who is results oriented and can build strong relationships with management and employees along with possessing great communication and interpersonal skills. These attributes contribute to the proactivity, utilization and success of our Workday system and workforce needs.

Main Duties & Responsibilities:

• Assist managers and employees through the HR Workday processes when needed

• Provide knowledgeable Tier 1 technical support via phone, walkup, and virtual environments such as Microsoft Teams

• Takes ownership of customer issues from first contact, assuring that the customer knows the person receiving their issue or request is dedicated to assisting them. Seek help from colleagues and escalate to HR managers for issue resolution

• Collaborate with other Albany Med departments including Budget, IS and payroll to develop solutions and assist in the execution when needed.

• Validating daily, weekly, monthly, and annual employee data integrity audits

• Ability to assist employees in person with HR policy interpretation and Workday inquiries when providing service desk support

• Utilization of Workday test environment to explore and test potential solutions to troubleshoot issues

• Interact with Leaders across Albany Med to help ensure our Workday functionality is operating optimally based on organizational needs

• Become well versed in Workday configured business processes and Workflow

• Perform proactive Workday testing and validation to support semi-annual system updates or future module implementations such as Benefits, Performance Management, etc.

• Identify system inefficiencies and recommend effective solutions.

• Assist with HR Projects and staffing initiatives

• Ensures that telephone calls, emails, and chats are responded to in a professional and timely manner

• Performs additional duties and responsibilities as needed

Requirements

Education:

• BA/BS required.

Experience:

• HR experience preferred

• Workday experience not required, exposure or experience preferred

Desired Skills and Knowledge:

• Strong functional knowledge of HR processes

• Analytical skills, thorough, and detail oriented

• Problem-solving and process improvement skills to deliver recommendations to work stream owners

• Some familiarity with windows-based applications and technology

• Workday or other HCM experience preferred but not required

• HRIS/HRIT experience preferred but not required

Thank you for your interest in Albany Med Health System!

Albany Med Health System is an equal opportunity employer.

This role may require access to information considered sensitive to Albany Med Health System, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by Federal and New York State statutes. Workforce members are expected to ensure that:

Access to information is based on a “need to know” and is the minimum necessary to properly perform assigned duties. Use or disclosure shall not exceed the minimum amount of information needed to accomplish an intended purpose. Reasonable efforts, consistent with Albany Med Health System policies and standards, shall be made to ensure that information is adequately protected from unauthorized access and modification.