Implementation Specialist, AI & Voice
Confirmed on the employer's own hiring board on Oct 25, 2026. First seen by Alion on Sep 30, 2026. Birdeye scores A on the Alion truth index.
Description
About Birdeye
Birdeye is the leading agentic marketing platform for multi-location brands.
Companies like H&R Block, Aspen Dental, and Caesars Entertainment use Birdeye to manage marketing across thousands of locations - from how they get found, to how they convert, to how they retain customers. Our platform replaces disconnected point tools with AI agents that execute work at the location level - responding to reviews, updating listings, publishing content, and driving conversions.
Backed by Marc Benioff, Jerry Yang, and Accel-KKR, Birdeye was named to G2’s 2026 Best Agentic AI Products list - appearing alongside the world’s leading AI companies. We’re expanding rapidly into enterprise, with growing adoption across large, multi-location brands.
About the Role
We are looking for a customer-focused Implementation Specialist to own the end-to-end deployment of Birdeye's AI and voice solutions. This role will work closely with customers, IT teams, FDEs, Product, and Engineering to configure, test, and launch solutions successfully.
This is a customer-facing implementation and configuration role, not a backend engineering role.
Key Responsibilities
- Own implementations from kickoff through go-live, including timelines, milestones, risks, and customer communication.
- Execute integration playbooks and coordinate EHR/PMS and third-party integrations.
- Configure providers, appointment types, availability, widgets, knowledge bases, and other product settings.
- Configure AI agents, including workflows, procedures, prompts, guardrails, and customer-specific business rules.
- Be comfortable understanding customer requirements and translating them into effective agent workflows and experiences.
- Coordinate telephony setup and call-forwarding with customer IT/telephony teams.
- Lead UAT, end-to-end testing, go-live, and post-launch validation.
- Identify risks and technical dependencies early and coordinate resolution with FDE/Engineering.
- Maintain accurate implementation documentation and continuously improve implementation playbooks.
- Voice Agent Tuning: Continuously tune voice agent workflows, prompts, procedures, and guardrails based on customer requirements, UAT results, and real-world call behavior to improve accuracy and customer experience.
- Post-Launch Call Reviews: Conduct regular post-launch call reviews to identify gaps, incorrect responses, workflow issues, and opportunities to improve
What This Role Does NOT Own
- Backend tooling or custom backend logic
- Building or modifying APIs or engineering tools
- Custom engineering/SOW development
- Backend security/compliance logic
- Engineering-level debugging of backend tooling
These requirements will be identified and coordinated with FDE/Engineering, while
Implementation owns the customer communication, testing, and delivery.
Requirements
Qualifications
- 3-7 years of SaaS implementation, technical onboarding, professional services, or similar experience.
- Strong project management and customer-facing communication skills.
- Comfortable with integrations, workflows, APIs, and technical concepts.
- Comfortable configuring AI/voice agents and translating business requirements into agent workflows.
- Strong troubleshooting, analytical, and problem-solving skills.
- Experience working with enterprise customers and cross-functional technical teams.
- Ability to manage multiple implementations and drive projects to completion.
Preferred
- Experience with AI, conversational AI, voice, contact center, or telephony solutions.
- Experience with healthcare EHR/PMS platforms.
- Experience with UAT and enterprise go-live processes.
Why You’ll Join Us
At Birdeye, we are relentless innovators driven by a singular goal: to lead our category with unparalleled excellence. We don't just set goals - we surpass them. We're a team of doers who roll up our sleeves and get the job done, delivering on our promises with unwavering dedication.
Working here means embracing a culture of action and accountability, where every person is empowered to make an impact. We don't just talk about making a difference - we make it happen.