Associate Project Manager

Birlasoft • IT Consulting & Digital Transformation • Enterprise Apps Implementation Partners • Bachelor's Degree • 21 days ago

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Salary

≈ $12k – $26k per year (Estimated)

Location

In office (Bengaluru)

Seniority

Junior · 7+ years exp

Confirmed on the employer's own hiring board on Oct 13, 2026. First seen by Alion on Sep 23, 2026. Birlasoft scores A on the Alion truth index.

Overview

Company

Impact

Profile match

Birlasoft

Birlasoft is an Indian IT services company, part of the CK Birla Group, that provides enterprise application implementation, cloud migration, digital engineering and data services. It works with SAP, Oracle, Salesforce and Microsoft platforms for manufacturing, life sciences, energy, utilities and financial services clients in North America, Europe and Asia. Its openings are largely for Salesforce developers and CPQ specialists in Pune, Bengaluru, Hyderabad and Noida. The company is headquartered in Noida, Uttar Pradesh, India.

birlasoft.com • HQ: Noida, India • Cloud Consulting & Migration • IT Consulting & Digital Transformation • Enterprise Apps Implementation Partners • 1001-5000 employees • Est. 1990

Tech stack of Birlasoft

Area(s) of responsibility

Required Skills & Experience

7-9 years of experience in AMS / Managed Services Delivery
Proven experience in leading AMS engagements (support + enhancements)
Strong understanding of ITIL processes (Incident, Problem, Change Management)
Experience with SLA/KPI management and governance frameworks
Hands-on experience in ticket management tools (ServiceNow, Jira, Remedy)
Experience working as Scrum Master / Project Manager in Agile environments
Strong analytical skills for KPI tracking and service optimization

Preferred Skills

Certification in Scrum (CSM/PSM) or PMP/Prince2
Experience in automation and ticket reduction initiatives
Exposure to DevOps / CI-CD / cloud-based support models
Knowledge of service delivery dashboards and reporting tools

Soft Skills

Strong leadership and team management
Excellent communication and stakeholder management
Problem-solving and decision-making capabilities
Ability to work in a fast-paced, SLA-driven environment

Qualifications

Bachelor’s degree in Computer Science, IT, or related field
Relevant certifications (ITIL, Agile, PMP) preferred

Nice-to-Have

Experience managing global delivery models (onsite/offshore)
Exposure to enterprise AMS engagements (SAP, CRM, ERP, etc.)

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