Sr Technical Lead-App Development
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Location
In office (Noida)
Seniority
Staff
Confirmed on the employer's own hiring board on Nov 5, 2026. First seen by Alion on Aug 5, 2026. Birlasoft scores A on the Alion truth index.
Overview
Company
Impact
Profile match
Birlasoft is an Indian IT services company, part of the CK Birla Group, that provides enterprise application implementation, cloud migration, digital engineering and data services. It works with SAP, Oracle, Salesforce and Microsoft platforms for manufacturing, life sciences, energy, utilities and financial services clients in North America, Europe and Asia. Its openings are largely for Salesforce developers and CPQ specialists in Pune, Bengaluru, Hyderabad and Noida. The company is headquartered in Noida, Uttar Pradesh, India.
Area(s) of responsibility
Functional Consultant / Business Analyst - ServiceNow
Role Summary: Acts as the bridge between business and technical teams ensuring requirements are aligned with ServiceNow capabilities across modules.
Key Responsibilities:
- Conduct discovery workshops and gather business requirements
- Define as-is/to-be processes across ITSM, ITOM, HRSD, CSM, SPM
- Create user stories, BRDs, FSDs and process flows
- Coordinate SIT, UAT and stakeholder validations
- Work with integration teams for external system alignment
- Support go-live, hypercare and continuous improvement
Skills & Experience:
- Strong knowledge of ITSM, ITOM, ITAM, SPM, HRSD, CSM, SecOps
- Experience in ServiceNow implementations and migrations
- Understanding of integrations (REST/SOAP, APIs)
- Good stakeholder management and documentation skills
- Certifications: CSA / CIS preferred
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