Junior Customer Support Specialist (E-commerce)

Hi!

We are Bison Commerce, and we’re excited to welcome a new Customer Support Specialist to our team!

We're looking for a dedicated, detail-oriented professional who is passionate about delivering outstanding customer service.

Are you fluent in English and feel comfortable communicating with ease? Do you prefer working late hours and are available for a shift from 5:00 PM to 2:00 AM?

If this sounds like you, keep reading!

Key Responsibilities:

• Communicate with customers, suppliers, and carriers via phone, email, and chat.
• Resolve issues efficiently and effectively as they arise.
• Focus on meeting and exceeding set KPI goals.
• Collaborate with other departments to ensure seamless operations.
• Deliver smooth and productive customer service.
• Complete tasks assigned by your supervisor.

Qualifications:

• Strong English communication skills, even surpassing proficiency in your native language.
• Comfortable and highly productive working the 5:00 PM to 2:00 AM shift. (2 remote workdays per week)
• Ability to handle stressful situations with composure and efficiency.
• A positive, communicative, responsible, and goal-oriented attitude, with a strong desire to assist others.
• Prior experience in customer service is an advantage!

Privacy notice:

By applying for this position, you consent to the processing of your personal data for recruitment purposes.

For full details on how we process and protect your personal data, please refer to our Privacy Notice: bisoncommerce.com/privacy-notice-for-job-candidates/

The Bison Cycle

• You join.

You step into a bright, buzzing office - full of ideas, coffee, and momentum.

You find your rhythm, your people, your place in the herd.

(Benefits: pet-friendly office, snacks and beverages, vending machines)

• You learn.

From teammates, real challenges, and continuous feedback that sharpens you every week.

We invest in your curiosity - because growth is part of the job here.

(Benefits: education budget, internal/external training programs, mentoring where applicable)

• You build.

You take ownership, make decisions, and move things forward that actually matter.

No micromanagement. Just trust, clarity, and impact.

(Benefits: performance-based reward structure, short path from work to impact, flexible career development paths)

• You live.

Work fits life - not the other way around.

We support you through everything that matters beyond work.

(Benefits: health insurance, work-from-home days, birthday day off, life event support)

• You connect.

Belonging doesn’t stay in the office - it moves with us.

From Summer Camps and Kickoff events, to marathons, wellness challenges and merch drops, we build moments that connect people beyond work.

(Benefits: annual Summer Party, Kick-Off event, team-building activities, wellness initiatives, company merch, after-hours office access for informal gathering)

• You stay.

Because it stops feeling like “a workplace”.

It becomes your herd - a place that grows with you, challenges you, and supports you long-term.

(Benefits: stock options, loyalty rewards, referral bonus program)

Salary

1490-1820 €/mon. gross

A motivating compensation system.

Work place

Veiverių g. 90, LT-46271 Kaunas