Operations Associate

BitGo is the leading infrastructure provider of digital asset solutions delivering custody wallets staking trading financing and settlement services from regulated cold storage. Since our founding in 2013 we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies BitGo serves thousands of institutions including many of the industrys top brands exchanges and platforms and millions of retail investors worldwide. As the operational backbone of the digital economy BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian and staking provider in the world. For more information visit.

This is an onsite role for an Operations Associate in our Dubai office. This role will be part of a team working shifts that will provide operational coverage for BitGo Trust Company. This individual will be responsible for performing high volume complex confidential trust operational activities in accordance with company policies and procedures. Essential duties and responsibilities include but are not limited to:

Responsibilities

• Responsible for administration and operational support of all accounts under administration
• Experience in KYC and customer due diligence including verifying identities collecting and reviewing documents and assessing risks for Institutional Clients
• Middle office operations for trade settlements ensuring the timely and accurate confirmation matching and lifecycle management of trades.
• Oversee the complete flow of daily transaction processing from initial data input to finalization and reconciliation
• Perform system testing identify discrepancies in data and assist in implementing system enhancements
• Provide operational support for customer support for banking transactions
• Provide timely and accurate responses to both internal & external requests for information
• Serve as a proactive problem-solver by being able to troubleshoot account questions/issues in support of Operations
• Exemplify a willingness to take on other responsibilities as needed by our Management Team

Requirements

• At least 4 years of KYC and customer due diligence or similar role preferably within the financial services or fintech sector
• Highly effective verbal and written communication
• Attention to detail and a commitment to constant improvement
• Highly organized with work tools like emails spreadsheets databases
• Extremely high sense of urgency when servicing external and internal clients
• Analytical skills positive attitude active listening and problem-solving skills
• Ability to prioritize tasks multi-task and meet deadlines
• A team player with strong judgment and decision making skills

Why Join BitGo

Disrupting an industry takes vision innovation passion technical chops drive to deliver collaboration and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership craftsmanship and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving and who want risks to be part of the team that changes the worlds financial markets.

Benefits:

• Competitive base salary bonus and stock options
• 100% company paid health insurance for employee and dependents
• Fully sponsored work visas
• Paid parental leave Paid vacation
• Paid lunches and snacks
• Great colleagues and inspiring startup environment
• *Benefits may vary based on location

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and youll be able to look back and say you were part of the team that transformed investing.

Required Experience:

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