Product Manager - Post Booking

Your Mission

As the Product Manager for Post-booking, you will shape the experience passengers have after making a booking, from managing their trips to getting the help they need before, during and after their journey.

You will make post-booking a clear, reliable and useful part of the end-to-end BlaBlaCar experience across carpooling, bus and train. You will help passengers feel informed and in control, while reducing friction for our Customer Relationship Teams (CRT) and supporting the growth of our multimodal marketplace.

You will co-lead the Post-booking squad with an Engineering Manager and work closely with Product, Engineering, Design, Data, Customer Relationship and our supply stakeholders.

Your Responsibilities

• Shape the post-booking vision and roadmap: Set a clear direction for the passenger experience after purchase, translating BlaBlaCar’s product strategy and business priorities into a focused roadmap. Take full responsibility for your scope, from strategy through execution.
• Improve the post-booking passenger experience: Identify opportunities to strengthen passenger satisfaction and trust by helping people find the information they need, manage their bookings and feel supported throughout their journey. You will lead the end-to-end product discoveries for those opportunities.
• Optimize CRT contact rate: Partner with CRT teams to understand why passengers get in touch. Improve information on the platform and self-service so passengers can resolve issues with less effort. In particular, you will take over product leadership of our member-facing AI assistant.
• Use insights to guide decisions: Bring together customer feedback, product data and business context to identify opportunities, set priorities and evaluate impact using appropriate KPIs.
• Build alignment across teams: Act as the go-to product partner for Post-booking topics. Communicate the strategy, formalize major decisions and align leadership, Engineering, Design, CRT and other stakeholders.

Your Qualifications

• Experience: 3+ years in Product Management, ideally in a consumer marketplace, travel, mobility or another complex transactional product. Experience building products across markets, platforms or service types is a plus.
• Customer problem-solving: A track record of simplifying complex journeys and helping customers make confident decisions.
• Analytical approach: Comfortable combining product data, customer feedback and operational insights to identify problems, set priorities and measure results.
• Cross-functional influence: Able to bring Product, Engineering, Design, Operations and business stakeholders together around clear decisions and outcomes.
• Languages: Full fluency in English is mandatory.

If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!

What we have to offer

• 2 to 3 days at the office per week
• 4 additional weeks on top of legal maternity/paternity leaves
• 50% healthcare coverage (Alan)
• Financial support for home office equipment
• Minimum 25 days holiday per year
• Local meal plan policy (Swile card)
• 50% transportation paid (Forfait Mobilité Durable)
• Free unlimited carpooling & bus rides

Interested in joining the ride? Here’s what your hiring journey will look like.

• A 45-min video-call with Talent Acquisition.
• A 45-minute video call with the Lead Product Manager.
• A Remote use case exercise, followed by a 45-minute presentation to a cross-functional panel of key stakeholders.
• A 30-minute video call with your engineering counterpart for final validation.

Our hiring process lasts on average 20-25 days and offers usually come within 48 hours.