Associate Consultant - IT (Desktop Engineer)
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Salary
≈ $17k – $38k per year (Estimated)
Location
In office (Bengaluru)
Seniority
Junior
Overview
Company
Impact
Profile match
Black Box is a digital infrastructure solutions provider with its headquarters office in Plano, Texas, delivering network and system integration, data centre buildouts, managed services, cybersecurity and its own AV, KVM, networking and cabling products. Founded in 1976 as Expandor and renamed Black Box in 1982, it is now part of India-listed Black Box Limited, formerly AGC Networks, and has around 3,600 staff, more than 1,500 customers and a presence in over 35 countries. It hires infrastructure and unified communications technicians, network and desktop support engineers, data centre programme managers, project coordinators and EHS and logistics staff.
Job Responsibilities:
- Configure, test, and deploy hardware and software to users both locally and remotely.
- Diagnose and resolves problems related to the operation of PCs on the network.
- Troubleshoot and repair break/fix issues.
- Configure, troubleshoot and support Video Conferencing systems used for corporate broadcasts.
- Provide solutions to user issues by identifying problems, researching answers, and helping to implement.
- Train users in basic problem resolution and understanding of how to make efficient use of their PCs.
- Respond to user requests and service issues in a timely and professional manner.
- Provide support via phone using remote support software.
- Create, monitor, update, and close tickets using Service Now ticketing system.
- Adhere to Black Box corporate, technology and security policies at all times while performing daily functions.
- Remain current on technical and operational details concerning PC products and support.
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