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Site Support Engineer

Black Box • IT Infrastructure & Networking Services • Network Equipment • Travel required • 2 months ago
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Salary
≈ $7k – $20k per year (Estimated)
Location
In office (Bengaluru)
Seniority
Junior · 2+ years exp

Confirmed on the employer's own hiring board on Oct 2, 2026. First seen by Alion on Aug 11, 2026. Black Box scores B on the Alion truth index.

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Profile match

Black Box

Black Box is a digital infrastructure solutions provider with its headquarters office in Plano, Texas, delivering network and system integration, data centre buildouts, managed services, cybersecurity and its own AV, KVM, networking and cabling products. Founded in 1976 as Expandor and renamed Black Box in 1982, it is now part of India-listed Black Box Limited, formerly AGC Networks, and has around 3,600 staff, more than 1,500 customers and a presence in over 35 countries. It hires infrastructure and unified communications technicians, network and desktop support engineers, data centre programme managers, project coordinators and EHS and logistics staff.
blackbox.com • HQ: Plano, United States • Network Equipment • Managed IT Services (MSP) • IT Infrastructure & Networking Services • Systems Integrators • 1001-5000 employees • Est. 1976
Tech stack of Black Box
As a Site Support Engineer, you will be an integral part of our Black Box Sales department, ensuring the successful implementation and support of our cutting-edge KVM and AV solutions. Your expertise will be crucial in delivering exceptional customer experiences and driving our business forward.
  • Provide on-site technical support and troubleshooting for KVM and AV systems.
  • Perform site installations, configurations, and maintenance as per customer requirements.
  • Set up demos and Proof of Concepts (PoCs) to showcase our solutions' capabilities.
  • Collaborate with the sales team to understand customer needs and deliver tailored solutions.
  • Maintain accurate records of site visits, installations, and support activities.
  • Stay updated with the latest industry trends and technologies in KVM and AV.
  • Offer pre-sales support, including product demonstrations and technical consultations.
  • Ensure customer satisfaction by promptly addressing any post-sales queries or issues.
  • Work closely with the engineering team to gather feedback and improve our products.
  • A minimum of 2-3 years of experience in a similar role, preferably in the KVM or AV industry.
  • A strong engineering or technical education background, with a degree in a relevant field.
  • Excellent problem-solving and analytical skills, with a methodical approach to troubleshooting.
  • Strong communication and interpersonal skills, with the ability to interact with clients and colleagues effectively.
  • A customer-centric mindset, with a focus on delivering exceptional service and support.
  • Proficiency in using various KVM and AV equipment and software tools.
  • Ability to work independently and manage multiple projects simultaneously.
  • Willingness to travel for site visits and installations as required.
  • A valid driving license and a clean driving record.
  • Any additional certifications or training in KVM or AV technologies will be an advantage.
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