BHRN Program Manager - Multnomah & Washington County

The Peer Company (TPC)

BHRN Program Manager - Multnomah & Washington County Job Description

PAY SCALE: $70,000 - $87,000 annually

SCHEDULE: 1.0 FTE (40-50 hours per week), exempt

HOURS AND LOCATION:

Monday - Friday 9:00AM - 5:00PM

Home Office - Recovery Campus: 8935 SE Powell Blvd Portland, OR 97266

BENEFITS: This is a benefited position as outlined in the TPC Employee Handbook

TITLE: BHRN Program Manager

REPORTS TO: EvolveProgram Director

DEPARTMENT: Behavioral Health Resource Network

Job Summary

The Program Manager works collaboratively with their Program Director to develop program materials and resources and supervise peer support specialists (PSS). The Program Manager supports the onboarding process of new PSSs and offers continual training and coaching to support high performance that meets program expectations. Works with other team members to problem solve and support program needs. Attends internal, community partner, and funder program-specific meetings as assigned by their Program Director. Assists Program Director to ensure program activities are in agreement with grant and contract requirements. Assists in preparing reports and other information as required by program contract agreements.

Measure 110 created the Oversight and Accountability Council (OAC), which is responsible for administering grant funds and approving service providers that meet the criteria for a Behavioral Health Resource Network (BHRN). BHRNs are designed to expand access to essential support for individuals with substance-use concerns, including housing, harm reduction, peer support, supported employment, and SUD treatment services.

TPC participates in four BHRNs across the tri-county area and is responsible for ensuring 24/7 availability of Peer Support Specialists (PSS) and Certified Recovery Mentors (CRM). This position will focus specifically on the Multnomah County andWashington County County BHRNs and will work closely with the TPC BHRN Director to hire, develop, and manage the BHRN peer support teams. This role requires strong coordination, communication, and relationship-building skills, as well as active engagement with Multnomah & Washington Counties' continuum of care.

Qualifications

Education: High school diploma or equivalent required. Associate degree, or higher in a relevant field, preferred.

Background Check: A criminal background check will be conducted by The Peer Company in accordance with The Peer Company background check policy. A criminal record does not necessarily exclude an individual from employment with The Peer Company.

Pre-Hire Drug Screen: As part of The Peer Company's commitment to fostering a safe, productive, and professional workplace, we require pre-hire drug screenings for all potential employees. The screening will be conducted in accordance with The Peer Company's drug screening policy, as well as applicable state and federal laws.

Motor Vehicle Records Search: For positions that require driving, The Peer Company conducts a Motor Vehicle Records (MVR) search in accordance with company policy, insurance requirements, and applicable state and federal laws.

To be eligible for a driving-required position, candidates must meet the following minimum driving standards:

• No major driving violations within the past 3 years (i.e. - DUII, careless driving, leaving the scene of an accident, etc.)
• No more than 3 moving violations within the past 3 years (i.e. - speeding, failing to yield, running red light, etc.)

Experience:

• Associate’s degree (or higher) with 3+ years of relevant work experience
• 2+ years of supervision and program management experience with a diverse team
• Identifies as having lived experience in recovery with substance use disorder (SUD) and/or mental health challenges. Has at least 24 months of continuous, sustained recovery with SUD and/or mental health challenges before employment
• Understands the principles of trauma-informed care, recovery, consumer-involvement
• This position requires strong coordination and engagement skills

Maintaining Continuous Recovery:

Employees serving in recovery-focused roles who have lived experience with substance use disorder (SUD) must maintain continuous recovery and remain abstinent by not engaging in substance or alcohol use (illegal, legal, and recreational) during their employment with TPC.

Licensure/Certification:

• Peer Support Specialist (OHA Traditional Health Worker certification) or MHACBO CRM certification required or able to be obtained within 90 days of hire
• Valid Oregon Driver’s License and proof of automobile insurance required Access to reliable personal vehicle required

Skills:

• Demonstrated knowledge of human services/peer support program development and capacity building
• Ability to network, communicate, and collaborate effectively with diverse groups and across varied communication and learning styles
• Strong written communication and data analysis skills, including the ability to develop reports, technical assistance guides, and training materials
• Ability to read, analyze, and interpret mental health and recovery-related periodicals, professional journals, and government regulations
• Ability to respond to impromptu questions from community organizations, consumers, and the public with professionalism and tact
• Demonstrated understanding of trauma-informed care, recovery principles, and consumer involvement
• Ability to recognize the impact of trauma on health, coping, and individual needs
• Ability to work with people from diverse backgrounds and cultures
• Ability to adapt to changing circumstances, shifting priorities, and evolving program needs
• Ability to balance field-based work with program management and supervisory responsibilities
• Demonstrated commitment to peer growth, learning, and recovery
• Proficient with Microsoft Office Suite
• Push/pull/lift/carry items up to 25 pounds

Essential Functions:

• Supervises peers support specialists to ensure task completion, complete program and contract goals, improve operational efficiency, and support professional development
• Schedules PSSs based on contract obligations and arranges coverage as needed
• Responds to and assigns referrals for peer services internally and with community partners as needed
• Assists with onboarding and continual training new Peer Support Specialist staff through routine supervision and coaching
• Provides 1:1 or group peer support/recovery mentor services as needed
• Completes routine reports to highlight program deliverables and impact in collaboration with data analysts to internal leadership and funders
• Support the Program Director in managing the program budget to ensure fiscal responsibility and efficient use of funds
• Monitor and conduct routine employee record keeping audits (e.g., calendars, financial reports, Ventus Rex, etc.) to ensure timely completion in alignment with company policy and contract expectations
• Develop and maintain strong relationships with community partners
• Regularly travel to various locations using a personal vehicle to perform job-related duties and responsibilities
• Perform additional tasks and responsibilities as needed to support the team and organizational goals
• Meets TPC’s metric-based performance expectations based on organizational standards and contract deliverables
• Complete other relevant duties as assigned

The above essential functions represent work performed by this position and are not all-inclusive. The omission of a specific essential function will not preclude it from the position if the work is similar, related, or a logical extension of the position.

Employment with TPC is "at-will." This means employees are free to resign at any time, with or without cause, and TPC may terminate the employment relationship at any time, with or without cause or advance notice. As an at-will employee, it is not guaranteed, in any manner, that you will be employed with the TPC for any set period of time.

TPC is an Equal Opportunity Employer. Employment opportunities at TPC are based upon one's qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, gender identity, pregnancy, childbirth or related medical conditions, national origin, age, Veteran status, disability, genetic information, or any other characteristic protected by law.