Customer Success Manager

Role & Impact

You’ll own a portfolio of business customers across the full customer lifecycle, from onboarding and product education through to renewal and expansion. This role combines customer success with commercial account ownership.

You’ll understand what each customer wants to achieve, help them adopt Blinq across their teams and lead conversations about renewing and growing their account. Working closely with Sales, Support, Product and Engineering, you’ll also turn customer insights into improvements to our product and processes.

What You’ll Do

• Lead onboarding and rollout planning, setting clear goals and helping customers introduce Blinq across their teams.
• Run product knowledge sessions, feature walkthroughs and webinars tailored to administrators and team members.
• Build relationships with customer champions, budget owners and decision-makers, understanding their priorities and buying processes.
• Use product usage data and customer conversations to identify adoption barriers, renewal risks and growth opportunities.
• Own renewals, including pricing and commercial discussions, and coordinate plans to address churn or contraction risks.
• Grow accounts by identifying opportunities to bring Blinq into additional teams, departments and locations.
• Maintain clear account plans, customer health records, renewal forecasts and expansion opportunities in our CRM.
• Partner with Support, Product and Engineering to resolve escalations and communicate clearly with customers.
• Improve playbooks and use AI and automation thoughtfully to manage your portfolio, with personal attention where it matters.

What You’ll Bring

• Experience in Customer Success or Account Management within B2B SaaS, owning both customer outcomes and commercial results.
• Evidence of improving adoption, retaining customers and growing existing accounts.
• Confidence leading renewal, pricing and expansion conversations, with sound commercial judgment.
• The ability to use customer, product and revenue data to prioritize work and measure impact.
• Clear communication, whether you’re running product training, navigating a difficult conversation or speaking with senior decision-makers.
• Strong organization and follow-through across a large portfolio, with a practical approach to AI and automation.
• Ownership, curiosity and comfort working independently in a remote, fast-moving environment.
• Bonus: Experience supporting rollouts across multiple departments, locations or larger employee populations.

What you get

• Time to switch off. 20 days of annual leave.
• Plan for your future. Access to a 401(k) retirement plan.
• Healthcare plan

Salary ranges from $85,000 - $110,000 depending on experience.