SØTT | Sweet Sommelier

Do you take your sweet selections seriously? Have a favourite gummy? Believe a little treat can improve an otherwise deeply average Tuesday? We should probably meet. At SØTT, we believe life should be sweeter. In small, everyday ways. A Saturday ritual. A favourite flavour. Something delicious shared with someone you love-or quietly kept entirely for yourself. We understand both.

We’re a sweet brand building a world of little pleasures, curious discoveries, and a healthy appreciation for whimsy. We welcome people from all over the world every day, alongside neighbours popping in for their favourites. Whoever comes through our door, we want them to feel they’ve found somewhere special.

And we’re looking for warm, curious people to help make that happen.

Your very sweet assignment

You’ll help guests find their kind of sweet. Sometimes that means introducing someone to a flavour they’ve never tried. Sometimes it means helping a devoted liquorice enthusiast find exactly what they came for. And sometimes it means giving someone space to make a very important gummy-related decision.

You’ll learn our products, share recommendations, and bring care and personality to every visit. You might also find yourself recommending a cozy lunch spot, a favourite local outing, or somewhere lovely to explore next.

Behind the scenes, you’ll help keep everything running smoothly, beautifully, and cleanly. The magic takes a little practical work.

This is an entry-level position. You don’t need years of experience or encyclopaedic sweet knowledge. Some retail or hospitality experience, a thoughtful approach to service, and a willingness to learn are a wonderful starting point.

What you’ll do

• Welcome guests with warmth and make people of all ages and backgrounds feel comfortable exploring.

• Ask good questions, share favourites, and help guests discover flavours, textures, and combinations they’ll love.

• Learn about our sweets, ingredients, and dietary information. Check anything you’re unsure of, especially questions about allergens.

• Get to know the whimsical SØTT Folk characters and introduce their stories to curious guests.

• Help visitors feel at home in Reykjavík, sharing local recommendations where you can.

• Handle cash, payments, weighing, and point-of-sale transactions accurately.

• Keep displays inviting, products replenished, and the space clean and ready for its next visitor.

• Follow food hygiene procedures, including careful product handling, storage, and stock rotation.

• Support opening and closing tasks, deliveries, and stock checks.

• Help your teammates during busy periods, keeping service thoughtful even when there’s a queue of people pursuing happiness by the bag.

• Occasionally help create or take part in content for SØTT’s social media, sharing our sweets, stories, and everyday moments.

What you’ll bring

• Some previous retail or hospitality experience, including helping customers or guests. No minimum number of years required.

• A love of sweets and curiosity about what makes them special. Passionate opinions welcome.

• A thoughtful approach to customer service: listening, being helpful, and making people feel cared for.

• Comfort interacting with lots of different people throughout the day.

• Experience handling cash and using a POS system, plus a willingness to learn ours.

• Comfort working in a fast-paced environment while staying attentive, accurate, and kind.

• Sufficient spoken Icelandic and English to welcome guests, explain products, answer questions, and handle transactions confidently.

• Reliability, attention to detail, and the initiative to notice what needs doing.

• A collaborative approach and willingness to help with the everyday tasks that keep the experience lovely.

• Availability for the agreed shifts, including weekend or holiday shifts where scheduled.

A major bonus: knowledge of Iceland and Reykjavík, especially places to eat, things to see, and spots worth visiting. We love a thoughtful recommendation. Additional languages are welcome, too. Experience using Shopify, including Shopify POS, is also a bonus.

You don’t need a formal sommelier qualification. We’ll help you build the sweet knowledge to match the title.

Why join SØTT?

Help bring a new sweet brand to life on Reykjavík’s Rainbow Street. You’ll work directly with Avery and Ási, welcome neighbours and visitors from around the world, and have room to share your ideas as we build the SØTT experience together.

We’ll help you learn our sweets, flavours, ingredients, and service approach so you can grow into your Sweet Sommelier title with confidence. Bring your curiosity, your particular personality, and your strong opinions about sour gummies. There’s a place for all three.

A place for your particular flavour

There’s no single personality type we’re looking for. You might be quietly thoughtful or wonderfully chatty. What matters is that you’re curious, considerate, and good at making people feel welcome.

Everyone deserves a little sweetness-and a fair opportunity. SØTT welcomes applicants of all genders and backgrounds. We assess applications fairly on the skills and abilities relevant to the role and are committed to a workplace free from discrimination and harassment.

Please let us know if you need reasonable adjustments during the application or interview process.

How we’ll get to know each other

Our interview process has three rounds:

A first conversation with Sarah at Bloom. A chance to share your experience, availability, and what interests you about joining SØTT-and to ask your first questions.

A phone interview with Ási, conducted in Icelandic. We’ll get to know you better and explore everyday guest-service conversations in Icelandic. We’re interested in your ability to communicate comfortably in the role.

An onsite interview at SØTT with Avery and Ási. Come see the space, meet us, and talk about how you would help make the SØTT experience special.

All three interview rounds are planned for November 23-27, 2027. Shortlisted applicants will receive scheduling details. Sound like your kind of sweet? Apply by November 22, 2027.

Pay and conditions: In accordance with the applicable collective agreement, including relevant premiums and entitlements.