Senior Technical Consultant, Partners

Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire  customer journey.

• We're taking autonomous search  mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
• We’re making conversational shopping  a reality, connecting every shopper with tailored guidance and product expertise - available on demand, at every touchpoint in their journey.
• We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.

And we're building all of that on the intelligence of a single AI engine - Loomi - so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.

About the Role:

Bloomreach's partner ecosystem is a growing part of how our customers get to value. As more implementations are delivered in partnership with systems integrators and agencies, we are scaling our Professional Services team and the Senior Technical Consultant, Partners is central to that growth.

In this role, you are the technical expert our partners rely on. You'll enable partner teams on Bloomreach delivery methodology, consult with them on live implementations, and stay engaged after go-live to help them resolve technical challenges and build lasting capability. You'll run enablement workshops, advise on project milestones, surface risks early, and keep internal stakeholders informed on how partner-delivered work is progressing.

This is a hands-on, consultative role for someone who enjoys teaching as much as building - equally comfortable in a technical working session with a partner's engineering team and in a status conversation with delivery leadership. Success looks like partners who can deliver Bloomreach implementations confidently and independently, and customers who realize value from their investment no matter who is delivering the work.

What you'll do:

• Enable partners on delivery

  • Enable partner teams on Bloomreach delivery processes, tools, and methodologies
  • Design and deliver technical enablement workshops, from planning through facilitation
  • Partner with our education and academy teams to build structured learning paths for partner practitioners
  • Develop the materials, guides, and reference assets partners use throughout delivery

  Consult on partner-led implementations

  • Provide technical consulting to partners on active implementations, and business consulting where it accelerates the outcome
  • Meet with partners throughout delivery to review progress, unblock issues, and maintain momentum
  • Advise on project milestones, identify delivery risk early, and escalate when intervention is needed
  • Drive successful project outcomes for both Bloomreach customers and our partners

  Support partners beyond go-live

  • Serve as a technical resource for partners in the post-implementation phase, helping them resolve issues and sustain healthy deployments
  • Design and improve the processes that support partners through delivery and into ongoing operation

  Be the technical expert

  • Develop deep expertise across Bloomreach delivery methodology, tooling, and solution architecture
  • Bring expert perspective on new product capabilities and releases to partner conversations
  • Engage our product teams where partner needs warrant it, and represent those needs internally

  Improve how we work

  • Report on delivery progress and partner engagement to internal teams and leadership
  • Gather partner feedback and continuously improve our enablement and delivery processes

What you'll bring:

• 5+ years of experience in service delivery, with strong leadership, organization, communication, and consulting skills
• Being detail ­oriented, with strong technical problem ­solving and debugging skills
• BS in Information Systems/Computer Science, or equivalent degree
• Experience with data imports, data transformations, and data transfers (API, SFTP) is required
• Frontend coding experience (Javascript - jQuery, HTML, CSS) ideally for a web-based SaaS platform, is required. Backend coding experience (node.js, Python, SQL, BigQuery) is an asset
• Experience with Tag managers such Google Tag Manager and Tealium is seen as a benefit
• Experience with either an omnichannel marketing automation and/or CDP platform (Salesforce Marketing Cloud, Adobe Marketing Cloud, Emarsys, Braze, Klaviyo) or a search platform such as Endeca, Solr, Elasticsearch is strongly desired
• Familiarity with commerce platforms (Shopify, Salesforce Commerce Cloud) is desired but not essential
• Experience with building out marketing automation use cases and supporting email warmups is desired but not essential

Excited? Join us and transform the future of commerce experiences.

The base salary range for this position is $100,000-$130,000. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.

Regional benefits:

• Health care including medical, dental, and vision insurance
• 401k plan with employer contribution

More things you'll like about Bloomreach:

Culture:

• A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one. 

• We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication. 

• We believe in flexible working hours to accommodate your working style.

• We work virtual-first with several Bloomreach Hubs available across three continents.

• We organize company events to experience the global spirit of the company and get excited about what's ahead.

• We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.

• The Bloomreach Glassdoor page elaborates on our stellar 4.7/5 rating. The Bloomreach Comparably page Culture score is even higher at 4.9/5

Personal Development:

• We have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.

• Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*

• Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.

• Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*

Well-being:

• The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*

• Subscription to Calm - sleep and meditation app.*

• We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.

• We facilitate sports, yoga, and meditation opportunities for each other.

• Extended parental leave up to 26 calendar weeks for Primary Caregivers.*

Compensation:

• Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*

• Everyone gets to participate in the company's success through the company performance bonus.*

• We offer an employee referral bonus of up to $3,000!

• We reward & celebrate work anniversaries -- Bloomversaries!*

(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)

Excited? Join us and transform the future of commerce experiences!

If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!

Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.