Operation Coordinator (Penang - Contract)

We are seeking a highly capable and forward-thinking Operations Coordinato r for Production and Logistics operational functions, strategic planning, and third-party coordination to ensure smooth, efficient, and scalable operations.

The ideal candidate is both analytical and action-oriented-capable of managing day-to-day logistics. You will play a vital role in planning, coordinating, and enhancing fulfillment processes, from procurement and production preparation to last-mile delivery and operational reporting.

Key Responsibilities:

Production

• Plan and oversee daily production for florists ensuring resources are effectively allocated and Floral Artisans are fully supported.
• Supervise and lead the production team, workplace cleanliness, safety, and compliance with regulatory and internal standards.
• Manage inventory and perform regular, accurate stock checks
• Perform quality assurance on finished goods as they are completed

Logistics & Fulfilment

• Coordinate and monitor order fulfilment and delivery operations to ensure timely delivery of goods.
• Act as a key liaison between the operations team and third-party delivery partners to ensure smooth routing and delivery efficiency.
• Conduct order tracking, card/photo printing, and delivery routing to support high-quality customer experiences.
• Liaise with customer support to provide customer-first fulfillment based on customer needs

Inventory Management

• Manage warehouse operations, ensuring proper storage, stock accuracy, space utilization, and adherence to safety protocols.
• Implement and monitor inventory control procedures, including stock audits
• Perform Flower and Material receiving and inventory quality assurance.
• Support new product launches and seasonal campaigns through proactive capacity, warehouse space, and inventory planning.

Requirements:

• Proven experience in operations, logistics, or warehouse management, preferably in a fast-paced or production-focused environment.
• Experience in retail / F&B / Hotels is favourable.
• Strong planning, and coordination skills with an ability to manage multiple priorities.
• Excellent analytical, reporting, and problem-solving skills.
• Effective communication and negotiation abilities, especially with vendors and delivery partners.
• Proficiency in warehouse management software/tools and familiarity with order fulfillment software.
• Open to flexible hours, festive peak seasons, weekends, and rotating shifts (anytime between 7am to 8pm)
• Fresh graduates with some experience are encouraged to apply