Business Analyst

About this role

Role Overview:

• The Business Analyst is responsible for investigating business needs, analysing and improving processes, and translating approved business problems and opportunities into clear requirements for technology and operational improvement initiatives across and its associated brands. The role acts as a bridge between business stakeholders, the PMO, Technology & Innovation, technical teams and vendors, ensuring that the underlying problem is properly understood before a solution is designed or selected. The role will facilitate discovery sessions, document current and future-state processes, prepare business and functional requirements, perform gap and impact analysis, support solution evaluation, and maintain traceability from the original business need through design, testing and implementation. The Business Analyst will also support project planning, stakeholder coordination, user acceptance testing and change readiness where required.

Summary:

• To analyse business processes, problems and opportunities; define clear and testable requirements; and support the design and implementation of practical, sustainable solutions that improve operational efficiency, control, customer experience and business performance. The role ensures that business intent is accurately understood, documented, validated and maintained throughout the project or improvement lifecycle.

Main Responsibilities:

• Business Analysis and Discovery  Plan and conduct interviews, workshops, observation sessions and document reviews to understand business needs, pain points, objectives and constraints  Define the underlying business problem or opportunity before solution selection or development begins  Identify stakeholders, process boundaries, business rules, assumptions, dependencies and success measures  Challenge assumptions constructively and ensure requirements reflect enterprise outcomes rather than isolated departmental preferences Process Analysis and Improvement  Document current-state (As-Is) and future-state (To-Be) processes using clear process maps and workflow diagrams  Perform gap, root-cause, impact and options analysis to identify inefficiencies, risks, control weaknesses and improvement opportunities  Develop practical recommendations and action plans for process simplification, standardisation, automation or technology enablement  Assess cross-functional implications and support adoption of consistent processes across brands, countries, stores and Head Office functions where applicable Requirements Management  Prepare and maintain Business Requirements Documents, functional requirements, user stories, acceptance criteria, business rules and supporting data or non-functional requirements where applicable  Validate requirements with business owners, subject matter experts, technical teams and vendors and obtain appropriate approval  Maintain requirements traceability and manage requirement changes throughout design, build, testing and implementation  Ensure requirements are clear, complete, feasible, testable and aligned to the approved business outcome Solution and Delivery Support  Work with Technology & Innovation, IT, developers, vendors, designers and testers to clarify requirements and support solution design  Assist with evaluating solution options, existing capabilities and vendor proposals against documented business needs  Support prototyping, walkthroughs, backlog refinement, sprint activities and solution demonstrations where relevant  Provide analysis support during implementation and help resolve requirement related questions or scope ambiguity Testing, Change and Benefits Support  Support test planning by translating requirements and acceptance criteria into test scenarios and business validation points  Coordinate or support user acceptance testing, defect clarification, requirements validation and business sign-on  Contribute to stakeholder communications, training needs, process updates, readiness activities and operational handover  Assist with confirming whether implemented changes meet the approved requirements and intended business benefits  Coordinate UAT activities  Execute testing where required Project and PMO Support  Provide accurate analysis status updates, risks, issues, dependencies and decisions to the Project Manager and project team  Support project planning, milestone tracking, workshop coordination and action management when required  Maintain analysis artefacts, approvals, version control and audit trails in approved PMO repositories  Contribute to continuous improvement of business-analysis standards, templates and ways of working. Project management experience is advantageous for coordinating smaller workstreams or improvement initiatives