Sales Support Specialist

blueAPACHE is an Australian owned award-winning Managed Service Provider, recognised for the 7th year running, as Mid-Market Partner of the Year at the ARN Innovation Awards.

We pride ourselves on being a genuinely great place to work, with a vibrant culture, clear vision, and strong leadership. When joining blueAPACHE, you are joining an

organisation that is driven by our core values of employee and customer experience.

We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workplace where we embrace our individual talents, and our differences.

Goals:

The purpose of this role is to assist internal and external clients within the blueAPACHE account base for run-rate device, licensing and services sales.

Requirements

• 1-2 years previous experience in quoting, sales support, customer service in IT or related industry.
• You have a keen interest in technology and can conceptualise consumption models.
• The ability to thrive in an environment where you are continually learning.
• Excellent verbal and written communication skills.
• Strong stakeholder management and relationship-building abilities.
• Experience managing customer communications and resolving issues.
• Previous inside sales experience in an IT distributor or MSP.
• Exposure to e-commerce or procurement portals.
• Experience with quoting tools, procurement systems, CRM platforms, or ERP solutions.
• Knowledge of Microsoft licensing, cloud services, managed services, professional services, and end-user computing solutions.
• Experience delivering customer training, demonstrations, or onboarding sessions.
• Aptitude for sales, you are engaging, work part of a team and autonomously.
• Experience in quoting, procurement, CRM, sales support, customer service, or IT operations.
• Strong understanding of IT hardware, software licensing, cloud services, managed services, procurement, and distribution channels.
• Strong stakeholder management and relationship-building abilities.
• Experience managing customer communications and resolving issues.
• Proficiency with Microsoft 365 applications.

Responsibilities:

• Provide outstanding customer service and sales support to our customers and sales team.
• Provide outstanding customer service and sales support to our customers and Tier 1 (Enterprise) sales team.
• Manage sales calls, provide product support including recommendations, orders status updates and manage order deliverables.
• Raise deal registrations, work with distributors and vendors on special pricing requests.
• Work with sales team to develop further opportunities
• Work with sales specialist to facilitate ongoing run-rate transactions
• Maintain product knowledge across key vendors and participate in ongoing training.
• Assist and deal with Enterprise clients.
• Asist BDM’s
• Generate quotes.
• Build and maintain relationships with vendors and Disti’s
• Build and maintain relationships with internal sales teams and key contacts within the BA client base.
• Manage margin within the distributors base.
• Negotiate buy price with distributors.
• Own and manage procurement activities across multiple vendors and distributors.
• Develop and maintain strong relationships with distributors, vendors, and supplier partners.
• Manage pricing requests, procurement escalations, product sourcing, and order fulfilment.
• Drive procurement process improvements to enhance customer and internal team experiences.
• Monitor supplier performance, lead times, and service levels.
• Act as the operational owner of the blueAPACHE.store procurement portal.
• Manage product catalogues, pricing, listings, and customer experience.
• Identify opportunities to improve portal adoption, customer engagement, and operational efficiency.
• Coordinate with internal teams and suppliers to ensure accurate product and pricing information.
• Support portal enhancements and continuous improvement initiatives.
• Support and maintain operational processes associated with the ITQ Portal.
• Assist customers and internal teams with portal navigation and usage.
• Monitor workflow processes and identify opportunities for automation and improvement.
• Participate in testing, onboarding, training, and adoption activities for new portal functionality.
• Process customer quotes accurately and within SLA requirements across hardware, software, licensing, cloud, blueAPACHE services, managed services, and general technology requirements.
• Act as a primary owner and subject matter expert for the Epicor eFrontOffice (eFO) quoting platform.
• Create, manage, and process customer quotations for hardware, software, cloud, licensing, renewals, professional services, managed services, and other blueAPACHE service opportunities.
• Ensure all quotes are accurate, commercially viable, and delivered within agreed service levels.

Benefits

blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.

• We offer options for you to interview virtually.
• blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
• Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid/work from home model.
• Regular social events and an awesome culture - work with a team of experts in their field.
• Ongoing training and development including paid certifications.
• Quality hardware and laptop provided.
• Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!

*** Please note, all offers of employment at blueAPACHE are subject to National Police Checking Service.