Head of Customer Operations

BLUECARGO

BlueCargo is revolutionizing the logistics industry with solutions that streamline freight audit processes and track millions of containers worldwide. Founded by two female entrepreneurs from Y Combinator's 2018 batch and backed by a Series A in 2022, we have strong product-market fit, an established platform, and thousands of daily active users, and we're entering our next phase of growth.

If transforming logistics with cutting-edge technology excites you, we'd love to connect. We're looking for a seasoned operations leader to own and scale the customer-supporting function of the business.

OPPORTUNITY OVERVIEW

Role Overview

As Head of Customer Operations, you'll set the strategic direction for our freight audit service; defining how we scale, automate, and deliver exceptional quality across our enterprise customer base. You'll lead a growing team, shape our operational infrastructure, and partner directly with the founders to drive company-wide execution.

This is a high-leverage role for someone who wants to build, not just manage, and leave a real mark on how a fast-growing startup operates.

Key Responsibilities

• Own Operational Strategy: Set the vision and execution plan for freight audit operations across our customer portfolio.

• Build & Scale the Team: Recruit, develop, and lead a team of Customer Operations Analysts and our Logistics Team; optimize the org structure to support 2-3x volume growth.

• Architect Systems for Scale: Design repeatable, automation-first processes; define SLAs and the metrics that matter.

• Drive Cross-Functional Alignment: Act as the operational voice in product, engineering, and business team discussions; identifying where automation unlocks efficiency and where the human in the loop is irreplaceable.

• Own the Numbers: Build and own the operational OKR framework; surface insights and lead resolution when performance trends off-track.

• Partner with Leadership: Contribute to company strategy, resource planning, and long-term decisions around scaling our service offering.

Ramp Plan

• You step into the seat of our team firsthand by managing your own portfolio for 3-6 months before replacing yourself long term as you scale the team for success.

Qualifications

We're looking for operators who build; problem solvers with the range to think strategically and the bias to execute:

• 10+ years in international logistics or operations, with at least 3 years in a leadership role managing managers.
• Proven track record building scalable systems and teams in a high-growth environment.
• Strategic thinker who can translate ambiguity into clear priorities and action.
• Deep fluency in operational OKRs and a data-driven approach to decision-making.
• Strong executive presence and communication skills; comfortable influencing across Product, Engineering, CS, and the C-suite.
• Startup experience preferred; you thrive without a playbook.

What We Offer

• A seat at the table in a YC-backed company on a strong growth trajectory
• Medical benefits, unlimited PTO, and a flexible work environment
• An international, inclusive team that values collaboration and personal growth