Client Success Manager
Confirmed on the employer's own hiring board on Oct 14, 2026. First seen by Alion on Oct 1, 2026.
Join BlueVoyant as a Client Success Manager III, where you'll be the primary point of contact for a portfolio of enterprise customers, driving adoption, retention, and customer satisfaction. This fully remote role requires strong experience in the Microsoft Security ecosystem and offers a comprehensive benefits package.
Missions
- Act as the primary point of contact and trusted advisor for a portfolio of enterprise customers, driving adoption, retention, customer satisfaction, and strategic alignment throughout the customer lifecycle.
- Coordinate customer communications and engagement activities across internal teams and customer stakeholders, leading recurring customer meetings, operational reviews, and escalation calls.
- Drive customer adoption, engagement, and utilization of BlueVoyant products and services, supporting customer retention initiatives and renewal planning activities.
Profil recherché
- Experience developing, maintaining, and improving operational processes, frameworks, and customer engagement models, contributing to operational maturity within customer-facing organizations- Experience driving adoption and value realization for SaaS platforms and managed security services
- Demonstrated ability to independently manage strategic customer relationships with minimal oversight
- Exceptional organizational and project management skills with the ability to manage competing priorities in a fast-paced environment
- 5+ years of experience in Client Success, Customer Success, Professional Services, IT, Cybersecurity, or related technical customer-facing roles
- Experience partnering with Sales teams to support customer retention, renewals, and account growth
- Hands-on experience with the Microsoft Security stack, including Microsoft Sentinel and Microsoft Defender, with the ability to discuss technical capabilities, integrations, and customer use cases
- Proven experience managing large, complex enterprise accounts with multiple business units and executive stakeholders
- Ability to travel to client sites when required
- Excellent verbal, written, and presentation skills, with the ability to communicate technical concepts to both technical and business audiences
- Ability to create and execute customer success strategies and service improvement plans
- Strong understanding of enterprise buying environments and the ability to build relationships with key decision-makers
- Bachelor's degree in Business, Information Technology, Cybersecurity, or a related field, or equivalent professional experience and certifications
- Client relationship management experience within Managed Security Services, Cybersecurity, SaaS, or technology-focused organizations
- Experience working within a Big Four or leading consulting organization
- Industry certifications such as CompTIA Security+, Network+, CISSP, or equivalent cybersecurity credentials
- Experience presenting to executive stakeholders and facilitating strategic customer workshops
- Experience supporting global or multinational enterprise customers