CTO Office - ITIL - Associate

Job Title: Incidents & Problems Coordinator

Department: CIB Banking IT CTO Office

About Business line/Function: Banking IT / CTO Office

Within the BNPP CIB organization, Banking IT is the line of business that brings together the Financing, Payments – Cash Management, and Banking Platform activities.

The production team (ITO ‑ Production APS) of Banking IT manages the IT production of all applications in this scope worldwide.

This organization is the result of the merger of several teams from different backgrounds: ITG, CIB.

Consequently, the maturity, structure, and autonomy of the teams are highly heterogeneous.

CIB Banking IT CTO Office is part of the CIB Banking IT organization. The service is divided by portfolios that respectively recover their specific activities (ITIL topics here). The CTO Office service reports to the CTO (Chief Technology officer) of CIB Banking IT and mainly works with relevant APS (Application Production Support) worldwide teams & in interaction also with control towers & other IT teams.

Position Purpose

The role will report hierarchically to Head ISPL CTO Office and for Banking APS and functionally to the Global ITIL Lead in the central CTO Office.

Responsibilities

Direct Responsibilities

• Daily Monitoring of incidents & problems, with IT Production teams (Run, BAU)
• Regular reviews with APS teams (process compliance & data quality)
• Reporting on KPIs for Steering Committees
• Animation of trainings to end users for ITIL good practices, in compliance with BNPP Group Standards
  
  

Contributing Responsibilities

• Proposition of improvements
• Maintenance of documentations
  
  

Technical & Behavioral Competencies

• MS Office (Excel PowerPoint, Word, Teams...)
• ServiceNow (at least Incident & Problems Management)
• SharePoint
• SQL Queries
• JIRA
  
  

Specific Qualifications

• Prior experience in similar domain.
  
  

Technical Skills

Skills Referential (Required knowledge, skills and abilities)

• Advanced Excel
• PowerBI
  

Behavioral Skills

• Excellent Communication and Analytical Skills
• Team Player
  

Education Level: Bachelor's degree or equivalent

Location: Mumbai

About BNP Paribas Group

BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialized businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability.

About BNP Paribas India Solutions

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.